Sr. Systems Analyst

Job Title: Sr. Systems Analyst Number of Positions: 1 Location: Indianapolis, IN Location Specifics: Fully Remote Job Summary: The

Sr. Systems Analyst

• is an individual contributor responsible for supporting the daily operations, stability, and continuous improvement of Renaissance
• enterprise
• business systems, with a primary focus on the
• company’s core
• benefits
• administration system.
• This role partners with business leaders, users, technology
• vendors
• and internal IT teams to translate business problems into well-defined system enhancements, change requests, and defects. The position supports
• the
• daily use of our benefits administration system by
• internal business users and external customers and includes
• defect
• triage, documentation and
• prioritization,
• infrastructure
• monitoring,
• system enhancements,
• testing,
• code
• release coordinatio n ,
• bu siness user
• training and knowledge transfer as well as P roduction incident response
• and
• communication .
• The ideal candidate brings strong business systems analysis, troubleshooting, stakeholder
• communication
• and vendor coordination skills, along with a customer-focused and solution-oriented approach to operational support and system improvement.
• Listen to business problems and partner with business stakeholders to define and document system enhancements, change requests, and defects.
• ​ Manage the workflow, assignment, tracking, and reporting of
• defects
• received through the web-based ticket intake system
• ( e.g.

Jira)

• and
• shared
• email account.
• Create and maintain standard operating procedures, policy documents, knowledge articles, and other support documentation as needed.
• Communicate with Renaissance business leaders, stakeholders, and system vendors
• regarding
• P roduction defect status,
• impact
• and priority.

Proactively

monitor

Production system

• performance , batch
• jobs
• and infrastructure components
• in collaboration
• with technology vendors .

Support

• system integrations ,
• both standard file formats ( e.g.
• EDI,
• flat file) and API-based,
• and coordinate issue resolution with the
• appropriate internal
• teams and vendors.
• Plan,
• coordinate
• and execute smoke testing for
• P roduction
• code
• releases
• and UAT for defect fixes ; document results and escalate identified issues.
• Triage, communicate, and document urgent
• P roduction incidents, including follow-up with technology support vendors
• regarding
• root cause and corrective action.

Provide

• timely
• system status updates to leadership and business users during system upgrades,
• P roduction incidents, and outages.

Plan

• code releases with technology vendors , including
• release
• readiness activities and stakeholder communications.
• Coordinate with off-hours vendor support resources to help
• maintain
• system stability and release integrity; occasional
• a vailability
• outside of normal business hours
• may be needed for planned
• maintenance , urgent Production
• incidents
• or vendor coordination.

Identify

• business-user knowledge gaps and
• fac ilitate
• documentation or knowledge-transfer sessions between Renaissance technology
• support
• vendors and business users.
• Meet with business leaders and users to
• identify
• opportunities to improve system processes, support practices, and integrations.
• Provide support for vendor management activities related to cloud infrastructure used by
• our benefit s
• administration systems.
• Perform other related duties as assigned.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Requirements: Bachelor's degree in Information Systems
, Management Information Systems, Information Technology, Computer Science, Business

Administration

• or a related field preferred.
• Progressive experience supporting enterprise business applications
• ( preferably benefits administration systems ),
• P roduction
• operations
• or related information technology functions.
• Experience gathering, analyzing, and documenting business requirements, system enhancements, change
• requests
• and defects.

Experience

• responding to
• P roduction incidents, defect resolution, application releases, testing activities, and stakeholder communications.
• Experience working in Agile product delivery models.
• Strong written and verbal communication skills with the ability to explain
• complex
• system
• issues and priorities to business leaders, users,
• vendors
• and technical teams.
• Strong troubleshooting, problem-solving,
• prioritization
• and organizational skills.

Ability to

operate

independently as a senior individual contributor while collaborating effectively across business and technology teams.

Experience creating and

• maintaining
• SOPs,
• support
• documentation, knowledge
• articles
• or related operational materials
• ( e.g.

Confluence)

• .
• Technical Qualifications Experience supporting
• insurance benefits admin istration
• or comparable enterprise business systems
• is
• required
• with
• experience with
• the

EIS

• insurance administration platform
• being preferred but not
• required .

Working knowledge of

• P roduction support practices, including incident triage, defect tracking, root-cause follow-up , batch job
• maintenance
• and system-status communication.
• Experience using web-based ticket intake, work-management, or service-management tools to assign, track and report support work
• ( e.g.

Jira)

• .
• Ability to understand system interfaces,
• interpret common file formats ( e.g.

EDI, XML

• ),
• dependencies, and business-process
• impacts
• and
• to coordinate
• resolution across internal teams and external vendors.

Familiarity and

• experience navigating
• complicated relational databases using
• MS

SQL

• .
• Experience supporting custome r -facing web portals, including researching user access issues, navigation or workflow problems, data-display
• concerns
• and coordinating resolution with internal teams or vendors.
• Strong skills with MS 365 products, especially Excel.
• Working knowledge of API testing/debugging tools. Examples include
• Swagger,

Postman

and other API clients.

Experience coordinating

• code
• releases, smoke testing, validation, and go-live readiness activities.
• Experience supporting technology vendors and
• geographically
• distributed or off- hours
• support resources.
• Familiarity with cloud-hosted infrastructure and
• benefits
• administration-system support is preferred.

Demonstrated ability

• and willingness
• to incorporate AI into day-to-day tasks to
• optimize
• efficiency, reduce manual effort and improve quality of deliverables. Experience with Co p ilot and Claude
• strongly

preferred.
Base Salary Range: $95,000-110,000
The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.