Ecommerce Analyst

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.

Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.

At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.
As an Ecommerce Analyst, you will play a pivotal role in supporting Cartier’s Ecommerce team in the optimization of the end-to-end online order journey within a luxury retail environment. This is a hybrid role based in New York.

You'll work closely with the E-Commerce Manager and cross-functional partners to build reporting that drives decisions, monitor system health across our digital platforms, gather requirements from data and stakeholder feedback to inform and manage site enhancements, and help ensure a seamless customer experience.

Key Responsibilities

Reporting & Analytics

Build,

maintain , and enhance reports and dashboards in

Excel

and

Looker

to track KPIs across the order lifecycle (e.g., conversion rates, fulfillment rates, delivery performance, return rates).

Leverage

GA4

• to
• monitor
• site performance, user behavior, and funnel metrics to inform business decisions.

Own

weekly and monthly reporting cycles , preparing performance summaries for the team with clear callouts for trends, anomalies, and recommended actions.

Product Ownership

Proactively

• monitor
• backend platforms ( SFCC, Fluent OMS, SAP ) to
• identify
• bugs, system errors, and performance issues
• impacting
• the customer or operational experience.
• Leverage AI-powered monitoring tools (e.g.,

Noibu

) to track and manage ongoing site health.

Monitor ticket progress in

JIRA

• , follow up with development teams, and escalate blockers to ensure
• timely
• resolution.
• Attend sprint reviews with development teams and
• facilitate
• regular check-ins between business and technical stakeholders.

Serve as the

• primary
• market
• contact
• for day-to-day issues.

Lead QA processes

• during deployments, system updates, and site enhancements —
• validating
• that changes perform as expected across the order journey before and after release.

Develop and

• maintain
• QA checklists and testing protocols to ensure consistent quality standards across releases.
• Flag regression issues and coordinate with development teams to triage, prioritize, and resolve defects within agreed timelines.

Client Experience & UI/UX

Serve as a

cross-functional point of contact

in support of the E-Commerce Manager on client experience and

UI/UX

• improvement initiatives, with the opportunity to grow into full ownership of this area.
• Manage project administration for site and order journey enhancements, including
• maintaining
• timelines, scheduling meetings, gathering cross-functional feedback, and preparing synopses for stakeholder review.
• Leverage order journey and site analytics to
• identify
• UX friction points and recommend specific enhancements to improve the client experience.
• Gather, synthesize, and document requirements for site and order journey enhancements using analytics tools (GA4, Looker), cross-functional feedback, and client survey data — translating insights into clearly actionable inputs for development and product teams.

Qualifications

Required

Bachelor's degree.

1–3 years

of experience in e-commerce, digital operations, analytics, or

a related field.

Proficiency

in

Microsoft Excel

(advanced formulas, pivot tables, data modeling).

Experience

• with or
• strong aptitude for learning

Looker

and

GA4

.

Familiarity with

JIRA

or similar project/issue tracking tools.

Strong analytical skills with the ability to interpret data and turn it into actionable recommendations.

The Ideal Candidate

• The ideal candidate is a
• self-starter
• and
• critical problem solver
• who approaches issues with a logical mindset, takes initiative, and thrives in a fast-paced environment. They are highly
• analytical , comfortable distilling complex data into clear takeaways, and an
• effective communicator
• across both technical and non-technical audiences. They are
• amenable to change , adaptable to shifting priorities, and
• able to negotiate
• alignment across stakeholders with competing needs. Experience in
• luxury retail
• or premium brand e-commerce is a plus, as is exposure to

Fluent OMS

,

SAP

,

SFCC

, or

SQL

. Familiarity with

AI-powered tools

for site monitoring or productivity (e.g.,

Noibu , Microsoft Copilot) is valued. #Richemont #WeCraftTheFuture