About the role
Description
Turn Your Passion Into Your Career!
Whether you're on-road, off-road, or on the water, Ridezilla Albany is looking for a full-time Parts Specialist to join our rapidly growing Parts Department. If you thrive in a fast-paced, customer-focused environment and have a race-winning attitude, we want to hear from you!
Compensation: Hourly + Commission
Environment: Fast-Paced & Team-Oriented
About the Role
The Parts Specialist plays a critical role in delivering an exceptional customer experience by providing accurate parts and accessory guidance, processing sales efficiently, and assisting customers across the Parts, Service, and Sales Departments.
Key Skills & Qualifications
- Strong mechanical knowledge and familiarity with powersports, marine, or automotive parts
- Detail-oriented with the ability to multi-task under pressure
- Must be able to lift 50+ lbs
- Adaptable to new procedures and technologies
- Strong problem-solving skills, able to diagnose issues and provide timely solutions
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and office technology
Responsibilities
Customer Service & Sales
- Greet every customer with a helpful, genuine, and professional demeanor
- Answer incoming phone calls promptly, provide accurate information, and direct inquiries appropriately
- Engage with customers in-person, over the phone, and via email to assist with parts inquiries and purchases
- Accurately assist with parts sales for retail, service, and sales department needs
- Recognize upselling opportunities and close on available in-store or special-order products
- Build and maintain relationships with new and existing customers (both individual and commercial)
- Notify customers of any order delays or backorders and provide timely updates
Parts & Inventory Management
- Process and submit OEM and aftermarket vendor orders as directed by the Parts Manager
- Perform daily, weekly, and monthly inventory tasks to ensure stock accuracy
- Accept and organize special orders and stock items efficiently
- Maintain proper merchandising and product presentation in retail, stockroom, and warehouse areas
- Ship and receive items as necessary
Operations & Administration
- Ensure accurate data entry of customer information into the dealer management system
- Maintain an organized and presentable workspace suitable for public interaction
- Process end-of-day reports and maintain 100% cash drawer accuracy
- Complete manufacturer training and certifications as required
- Arrive on time for scheduled shifts and maintain a strong sense of responsibility
Why Join Ridezilla Albany?
- Be part of a fast-growing team in an exciting and dynamic industry
- Earn competitive pay with commission opportunities
- Career advancement through ongoing training and manufacturer certifications
- Work in a team-oriented environment where your contributions make a difference
- Note: This job description is subject to change and may be updated at any time as business needs evolve.
- Apply today and take your career to the next level with Ridezilla Albany!
Requirements
- High school diploma.
- Team oriented, positive attitude, flexible and focused on maintaining a high level of customer service.
- Must work Saturdays.
- Basic Computer Skills