ERP Manager - (In Office)

Main Duties & Responsibilities

Primary Job Role

ERP Strategy and Leadership -Own the full lifecycle of Microsoft Dynamics 365 ERP implementations, including planning, execution, testing, deployment, and post-go-live support. Define and maintain the ERP roadmap in alignment with business goals and IT strategy. Lead cross-functional steering committees and working groups to prioritize ERP initiatives and ensure stakeholder alignment.

Team Management & Development - Manage and mentor a team of Business Systems Analysts responsible for day-to-day ERP support, issue resolution, and user training. Establish clear roles, responsibilities, and performance metrics for the ERP support team. Foster a culture of continuous learning and professional development within the team.

Operational Excellence - Oversee ERP system configuration, data integrity, and security protocols. Develop and enforce change management processes, including documentation, testing, and approval workflows. Ensure timely resolution of ERP-related incidents and service requests, maintaining high levels of user satisfaction.

Business Partnership & Process Improvement - Collaborate with business units to understand requirements and translate them into ERP solutions. Identify opportunities to streamline business processes through automation, integration, and system enhancements. Serve as a trusted advisor to business leaders on ERP capabilities and limitations.

Reporting & Analytics - Partner with BI and Data teams to ensure ERP data is accessible and actionable for reporting and analytics. Monitor system performance and usage metrics to identify trends and improvement areas. Provide regular updates to senior leadership on ERP health, roadmap progress, and business impact.

Performs other duties as assigned.

Essential Job Competencies

Managing Change

Demonstrates support for innovation and for organizational changes needed to improve the organization’s effectiveness. Helps individuals and groups manage the anxiety associated with significant change. Establishes processes to manage the orderly implementation of change.

Adaptability

Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one’s preferred way of doing things.

Takes Initiative

Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Make difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.

Analytical

Uses a logical, systematic, sequential approach breaking down complex tasks into its component parts and considering each part in detail. Compare alternatives, evaluating the costs, benefits, risks, and chances for success, in making decisions. Identifies patterns and trends to determine root causes. Generates a range of creative solutions, choosing the most appropriate option.

Planning and Organizing

Creates realistic schedules and follow them. Evaluates progress against schedule and goal. Identifies the sequence of tasks and the resources needed to achieve a goal and prioritizes key action steps. Anticipates the impacts / risks of actions. Seeks and uses others’ input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities. Adjust plans based on input.

Strategic

Understands relevant industry and market trends. Develop and propose a long-term strategy based on an analysis of the industry, marketplace and current and potential capabilities as compared to competitors. Anticipates potential problems and develops appropriate contingency plans. Conducts independent analysis in the creative search for new ideas or solutions.

Communication

Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensuring that others have a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoid surprises.

Political Astuteness

Understands how their roles, products, and services relate to and impact those of other work units. Properly identifies the real decision makers and the individuals who can influence them. Build relationships with key players to gain support and get things done within ethical parameters. Use knowledge of the organization and political climate to solve problems and accomplish goals.

Fostering Teamwork

: Listens and responds constructively to other team members' ideas. Offers support for others' ideas and proposals. Is open with other team members about his/her concerns. Works for solutions that all team members can support.

Company Overview

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano and Miami. Ring Power also has eight facilities outside of Florida - Rhode Island, New Jersey, the Carolinas, Georgia, Texas and California - to serve the needs of other specialized industries and customers.

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Currently, more than 2,000 employees at 26 locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Qualifications

Education and Experience

Formal Education

Bachelor’s Degree in a related area of study

Experience: 5-6 years

Required / Credentials

• 5+ years of ERP experience, with at least 2 years in a leadership or managerial role.
• Proven ability to lead cross-functional teams and manage complex projects.
• Strong understanding of core business processes (finance, supply chain, operations, etc.).
• Experience in a mid-to-large size organization with distributed teams and multiple business units.

Not Required but Highly Desired Criteria

• Hands-on experience with Microsoft Dynamics 365 Finance & Operations or Business Central.
• Knowledge of Power Platform (Power BI, Power Automate, Power Apps) and integrations with D365.
• Familiarity with IT governance frameworks (e.g., ITIL, COBIT) and project methodologies (Agile, Waterfall).
• Experience with ERP data migration, system integrations, and cloud-based deployments.
• Ability to balance strategic thinking with hands-on execution.

Updating of Knowledge

Job requirements frequently change requiring re-training once or more per year

Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness

Problem Solving

Job requires complex problem-solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions.

Creativity

Job requires extensive creativity and a constant need to find new and improved solutions to be effective.

Autonomy

: Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in