About the role
Description Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to provide proper table service to dining guests in a timely and efficient fashion. Requirements
Primary
Promote, work, and act in a manner consistent with the mission of Smithfield Station: It is the mission of Smithfield Station and its associates to provide absolutely the most enjoyable eating and sleeping experience possible to our patrons through outstanding service, superb product and great personalities in a unique, comfortable setting…every day…RIGHT NOW!!
Monitor and observe guests dining experience to ensure guests are satisfied with the food and service, and respond promptly and courteously to correct any problems
Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services
Inform guests of menu changes and daily specials, and make recommendations you genuinely feel your guests will enjoy
Explain to guests how various menu items are prepared, describing ingredients and cooking methods
Describe and recommend wines to guests
Take food or beverages orders from guests
Write guests’ food orders on order slips or memorize orders, then enter orders into computers for transmittal to kitchen staff
Check guests’ identification to ensure they meet minimum age requirements for consumption of alcoholic beverages
Serve food and beverages to guests, and prepare or serve specialty dishes at tables as required
Prepare checks that itemize and total meal costs and sales taxes
Collect cash, credit card, and gift card payments from guests
Clean tables or counters after guests have finished dining
Prepare hot, cold, and mixed drinks for guests, and chill bottles of wine
Roll silverware, set up food stations and/or dining areas to prepare for the next shift or for large parties
Stock service areas with supplies such as coffee, food, tableware, and linens
Prepare tables for meals, including setting up items such as linens, silverware, and glassware
Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, and checking and cleaning bathroom
Bring wine selections to tables with appropriate glasses and pour the wine for guests
Perform food preparation duties such as preparing salads for large parties/groups, portioning desserts, and brewing coffee
Escort guests to their tables
Fill salt, pepper, and sugar
Thank guests for their visit and invite them to return
Attend all scheduled employee meetings and offer suggestions for improvement
Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant
Fill in for fellow employees where needed to ensure guest service standards and efficient operations
Supplemental
Provide guests with information about local areas, including giving directions