Ministry Operations Director

OBJECTIVE

Provides ministry-focused leadership, operational management, and administrative oversight for all church facilities and physical assets across multiple campuses. Responsible for ensuring a clean, safe, highly functional, and welcoming environment to support ministry objectives, church operations, and tenant partnerships.

GIFTS | SKILL SET

Servant Leadership & Team Building

Operational Planning & Project Management

Vendor & Contract Negotiation

Facility Maintenance & Technical Aptitude

Budgeting

Volunteer Recruitment

EXPECTATIONS

• Live an exemplary life, modeling the call, character, and competencies of a minister of the Gospel of Jesus Christ.
• Be a servant leader to staff and teams of volunteers, as well as families and overall church body.
• Be involved in the overall life of the church body by actively participating in a group and church-wide events.
• Be an excited and contributing member of the RHCC Staff.
• Grow personally in his/her own leadership and ministerial abilities by reading, attending conferences, and having godly, professional mentors in his/her life.

FACILITIES & SECURITY LEADERSHIP RESPONSIBILITIES

Leadership & Personnel

• Lead or assist with the hiring process for all Facilities staff.
• Participate in interviews for Facilities, Security, and other positions as directed by senior leadership or HR.
• Provide direct supervision for the Security Director.
• Complete performance evaluations for Facilities and Security staff.
• Approve hourly employee timesheets and PTO requests.
• Monitor, verify, and approve work hours for Facilities and Security staff.

Facilities Operations

• Assess and manage facility-related project requests across all campuses.
• Assist Facility Manager with facility setups for weekly programming, special events, and outside rentals.
• Coordinate with internal ministries regarding facility needs for regular and special events.
• Support and provide guidance for outside rentals.
• Ensure janitorial supplies are stocked weekly at each campus.
• Coordinate with utility companies.
• Respond to tenant requests and ensure lease compliance.
• Maintain and evaluate ongoing service contracts.
• Vet and evaluate prospective service providers and contracts.
• Interview and evaluate contractors.
• Establish and maintain more than 140 preventative maintenance work orders.
• Monitor and assign tasks and generate work orders through MaintainX.
• Ensure landscaping is properly maintained.
• Ensure snow/ice removal is properly managed and supplies are maintained
• Ensure all necessary tools are present at all campuses for facility staff.
• Assign each ministry the appropriate storage space for their supplies.
• Monitor all campuses to ensure spaces are orderly and kept clean.
• Manage contracted janitorial vendors.
• Manage contracted landscaping vendors.

Manage contracted HVAC contractors

Security Operations

Develop and maintain a comprehensive Security Operations Plan for:

Weekly Sunday services

Regular church operations

Special events

Maintain the ongoing security of all church properties.

Oversee Core Team Security, including

Security volunteers

Armed security personnel

Medical response personnel

• Oversee security volunteers.
• Develop the Emergency Operations Plan in coordination with Defend Systems.
• Monitor Spot AI camera system and evaluate camera positions as the building evolves.

Access Control

• Administer the Brivo access control system.
• Issue, modify, suspend, and audit access cards.
• Conduct monthly access card audits.
• Maintain key inventory and issuance.
• Maintain and monitor all access control systems and keys.

FINANCIAL  RESPONSIBILITIES

• Provide first-level approval for Facilities and Security invoices.
• Work with Accounts Payable on invoice approvals.
• Participate in planning and feedback regarding capital expenditures.
• Provide Facilities input for capital campaign planning.
• Gather bids for capital expenditure projects.

CONSTRUCTION & CAPITAL PROJECTS

• Participate in Phase 3 FRC construction planning when requested.
• Attend weekly construction meetings.
• Coordinate with construction teams and consultants.
• Provide operational guidance on construction projects across all campuses.
• Liaise with Commonwealth Development Group and Thomas Constructors regarding construction and operations as needed.

SPECIAL EVENTS & MINISTRY SUPPORT

Participate in planning and execution of large-scale church events.

Coordinate Facilities and Security support for weekly programming, special events, and outside rentals.

ACTIVE PROJECTS

• Develop Core Team Facilities program for Sunday services with Connections Coordinator.
• Emergency Operations Plan implementation with Defend Systems Co.
• Ballistic film installation for Phase 3 storefront glass and Learning Center windows.
• Tactical room numbering and campus grid mapping.
• Lighting project for DCS building eaves.
• DCS remodel project being performed by Thomas Constructors.
• Kaivac equipment purchase (October 1).
• Dumpster contract consolidation project.
• Bio pond plant replacement project at FRC.
• Private security contract negotiations and execution.
• Boom lift and scissor lift certification program.
• Maintain key inventory.
• Coordinate with contractors and vendors as needed.
• Develop and maintain the church’s physical security policies.
• Conduct security assessments for all campuses.
• Establish and maintain a training program for Facilities and Security personnel.

QUALIFICATIONS

• Minimum of 5–7 years of progressive experience in facilities management (church/non-profit setting preferred).
• Demonstrated knowledge of systems.
• Physical ability to lift 50+ lbs; operate basic equipment
• Proficiency with Facilities/CMMS software, Building Management Systems (BMS), project management software,