About the role
Overview
Collections Supervisor-Water Restoration Insurance Claims
Roto-Rooter Services Company seeks a results-driven
Collections Supervisor
to lead a
high-volume water mitigation insurance collections team
based in our Arizona Call Center, located in Tempe, AZ. This on-site, hands-on role is responsible for supervising daily outbound and inbound insurance follow-up activities, assist the team on resolving unpaid and denied claims, and drive individual and team performance through coaching and training.
The ideal candidate will have 1-3 years leadership experience, a background in collections, some knowledge of insurance claims, and the ability to motivate teams in a fast-paced environment.
This role will provide an annual salary between $70,000-$75,000, depending on experience. You will also be have the opportunity for a performance-based bonus.
Responsibilities
Essential Skills & Responsibilities
- Supervise, coach and motivate a growing team of collections specialists in a fast-paced environment to meet and exceed collection goals.
- Monitor daily collection activity and follow up to ensure processes are being followed and results are achieved within company expectations.
- Enforce company A/R and collections policies, procedures and best practices.
- Oversee insurance claim follow-up, denial resolution, and customer payments.
- Monitor and manage escalated collections accounts, including complex or high-dollar claims
- Professionally partner with our local operations in multiple locations and a joint in-house team.
- Assist with hiring, training, performance evaluations, and corrective actions.
- Prepare and deliver daily & weekly performance reports to management.
- Highly motivated self-starter, detail-oriented, strong communication skills
Requirements
Qualifications
- High school diploma or GED required; associate or bachelor's degree preferred
- 2-4 years experience in collections, preferably with homeowner's insurance, including 1–2 years in a supervisory or lead role
Proficiency in Microsoft (Outlook, Teams, OneDrive) and Excel
Excellent leadership, communication, and conflict-resolution skills
Benefits
At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:
Medical insurance with a Prescription Drug Card
Accident and Critical Illness Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Training
Life Insurance
Matching 401K Retirement Savings Plan
Tuition Reimbursement
Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.