About the role
Description
The job of the Recovery Specialist is to make outbound calls, receive incoming calls; all with the purpose of resolving the outstanding balance via the necessary avenues. The Recovery Specialist will also need to skip trace for the correct location of debtors and properly follow up on all correspondence. There are occasions the Recovery Specialist will also have to contact an insurance company for account follow up and resolution.
Tasks and Responsibilities
Make outbound calls
Take incoming calls
Resolve outstanding account balances via the necessary avenue
Properly follow up on all correspondence received
Effectively maintain a work file of accounts
Provide customer service to all debtors, with the intent to resolve the past due amount
Skip trace for better location information on debtors
Contact and follow up with insurance when necessary for account resolution.
Meet and/or exceed monthly production standards and fee goals
Requirements
Education/Experience/Skills Required:
Education
High school diploma or GED equivalent.
Skills
Strong negotiation skills Basic Microsoft Office knowledge The ability to Multitask Excellent customer service Practice effective written and oral communication Functional Experience
Organization
Time Management
Stick to client specific processes and procedures
The ability to handle multiple computer systems at one time
Creative talk offs, effective negotiation skills and proper follow up habits
Compliance with HIPAA, FCRA, FDCPA and all other applicable laws and regulations
Attributes
Dependable Effective listening skills Organized and the ability to multitask Fast learner and the ability to troubleshoot Properly handle highly confidential information
Physical Requirements
While performing the duties of this job, the employee is frequently required to use their hands to type; regularly required to sit for extended periods of time, talk, hear and read; occasionally required to walk and reach with hands and arms. The employee is occasionally required to lift and/or move up to 25 pounds. Special vision requirements for this job include close vision and ability to adjust focus. The noise level in the work environment is usually moderate. This position may require some reimbursable travel.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PM20