About the role
Description
Job Classification: Non-exempt
Reports to:
Service Manager
Job Purpose
We are seeking an individual with service and sales experience to join our Service Team as an Accessories Upfitter! Must be an outstanding communicator with a positive attitude and approachable demeanor. The successful candidate should feel comfortable and confident in approaching customers, and upselling parts and accessories to help make their B Vans more customized, functional, and cool!
Essential Functions
Attitude is everything – greet our customers promptly and courteously
Listen to each customer and provide them with ideas – show them the possibilities!
Use leads to reach out to previous customer base to inform of our accessory’s packages
Provide accurate estimates of Accessories costs and timing if parts need to be ordered
Follow up on installation status to keep customers informed
Notify customers when their unit is complete and ready to be picked up
Field minor customer concerns and complaints
Keep Service Manager informed of all problems or potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Requirements
Qualifications
High School Diploma
Basic RV knowledge a plus
Previous experience in a service position in RV or automotive is a plus
Successful candidates will have excellent follow-through skills and a keen eye for details.
A strong commitment to exceeding customer expectations
A desire to work in a collaborate, team environment
High levels of energy and the desire to be the best at whatever they do
Superior communication skills
Exceptional organizational and time management skills
Exceptional written and oral communication
Must be computer literate, with skills in Microsoft applications
Supervisory Responsibilities
None
Working conditions
Physical requirements
Prolonged periods of physical activity including positioning self to stand, stoop, kneel, crouch, crawl, walk, and bend. The position may ascend/descend units and work atop slippery surfaces. May transport or move up to 25 lbs. and/or transport or move up to 50 lbs. with assistive devices.