About the role
Why Ryan?
Competitive Compensation and Benefits
Business Connectivity Reimbursement (Phone/Internet)
Gym Membership or Equipment Reimbursement
LinkedIn Learning Subscription
Flexible Work Environment
Tuition Reimbursement After One Year of Service
Accelerated Career Path
Award-Winning Culture & Community Outreach
We are seeking a proactive and client-focused Client Renewals Executive, known internally as a Client Development Associate to support the full client lifecycle from onboarding new clients to managing renewals and identifying growth opportunities.
This role combines relationship management, operational coordination, and commercial awareness. You will play a key part in ensuring clients experience a smooth onboarding process, remain engaged throughout the service cycle, and are well-supported at renewal.
This is a KPI-driven role suited to someone who thrives in a fast-paced environment, is adaptable to change, and is confident communicating with clients via phone, email, and virtual meetings. Full industry training will be provided.
This position is based Salford, M50
Duties and Responsibilities: Client Onboarding and Engagement
Proactively contact new and existing clients via outbound calls, email, and virtual meetings
Build strong early-stage relationships and create a positive first impression
Clearly explain onboarding steps, required documentation, and service processes
Ensure a smooth and efficient transition to internal delivery teams
Documentation and Process Management
- Gather, track, and verify all required client documentation (e.g., leases, accounts, rent details, operational data)
- Ensure information is complete and accurate before handover
- Maintain high-quality record-keeping and update CRM systems in real time
- Monitor progress to minimise onboarding delays Ongoing Client Management s Renewals
- Maintain regular contact with clients throughout the service cycle
- Track contract timelines and support renewal conversations
- Reinforce the value delivered and address questions or concerns
- Support retention by ensuring clients understand outcomes and next steps
- Identify re-engagement opportunities where appropriate
Revenue Growth and Service Expansion
Identify opportunities to introduce additional services, including:
Lease Consultancy
Contract Renewal Services
Additional Property Reviews
- Position services in a consultative, client-centric manner
- Collaborate with senior team members to convert growth opportunities
- Education and Experience: Strong communication skills (phone, email, virtual meetings)
- Highly organised with strong attention to detail
- Comfortable working to KPIs and performance targets
- Ability to manage multiple clients and priorities
- Confident handling client queries and managing expectations
- Quick to learn and adaptable to new systems and processes
- Background in onboarding, account management, renewals, or sales support