About the role
Description
S&S Firestone, Inc.
is seeking a reliable and customer focused
Inside Sales Support Specialist
to join our
Lexington, KY
team
.
In this role, you’ll assist customers with product questions, process orders, recommend solutions based on their needs, and help keep our sales operations running smoothly.
If you have experience in inside sales, customer service, or product support—and enjoy building strong customer relationships—we’d love to hear from you!
Duties performed in this position include, but are not limited to:
Answer all incoming calls quickly (within 3 rings)
Help customers with questions about products, pricing, availability, and credit terms
Recommend the best products based on customer needs, available inventory, and value
Keep in mind that helping the customer serve
their
customer is the top priority
Call regular customers daily to share product info, promotions, and take orders
Enter orders into the system and print them as needed
Give price quotes and details on credit, warranties, and delivery timelines
Follow up with customers after orders to solve any issues and offer support
Stay up to date on market trends, new products, and competitors; share insights with your manager
Help gather basic info on new potential customers for the outside sales team
Occasionally assist in the warehouse with loading, pulling, or stocking tires
This role is fully in-person; we are only considering
local candidates
or those willing to commute daily to our location.
We Offer:
Competitive compensation starting at $19.00 per hour
, based on experience
Full-time, permanent position, with weekly pay, and bonus
Schedule: Monday - Friday, 9:30 am - 6 pm
Health Benefits: Medical, Dental Vision, Life insurance, and more
Health savings account
401K with Company Match
Paid Vacation & Holidays
Employee assistance program
Employee discounts
An Equal Opportunity Employer
Drug Free Workplace
Requirements
Experience & Qualifications
Customer-Focused – Prioritizes customer satisfaction by understanding their needs and providing timely, helpful solutions
Strong Communicator – Effectively communicates with customers and team members, ensuring clarity and responsiveness
Detail-Oriented – Carefully manages tasks, orders, and information to avoid errors and maintain accuracy
Proactive & Takes Initiative – Anticipates needs, addresses issues without being asked, and actively works toward goals
Accountable & Responsible – Dependable in meeting deadlines and following through on commitments
Sales-Oriented – Uses product knowledge and relationship-building skills to recommend the best solutions and drive results
Skills & Abilities
High school diploma or GED required
Bilingual (Spanish) preferred, but not required
1–2 years of experience in customer service, sales support, administrative assistance, or a related field
Basic computer proficiency, including Microsoft Word, Excel, and general internet navigation
Familiarity with point-of-sale (POS) systems and order entry platforms preferred
Ability to learn new software quickly and use technology to streamline daily tasks
Apply to join our team today!