About the role
Property Name: Corporate
Key Responsibilities
Operations & Sales Performance
- Drive leasing, traffic, and resident retention through coaching, training, and performance monitoring.
- Analyze sales, prospect, and market data to identify trends and improvement opportunities.
- Partner with onsite teams to execute marketing, advertising, and resident retention strategies.
- Ensure model units, amenities, curb appeal, and online presence meet brand standards.
Resident Experience
- Handle escalated resident concerns and ensure timely, professional resolution.
- Support resident events, engagement programs, and service excellence initiatives.
- Promote a customer-first culture focused on retention and satisfaction.
Financial Oversight
- Partner with Operations and Asset Management to manage budgets, NOI performance, and expenses.
- Review P&Ls, general ledger activity, and monthly financials with onsite teams.
- Monitor spending, approve expenses within authority, and communicate variances.
- Support capital planning, bid collection, and approvals.
Administration & Compliance
- Oversee accuracy of reporting, renewals, delinquency, deposits, invoicing, and lease documentation.
- Ensure compliance with company procedures, fair housing, and operational standards.
- Participate in audits, inspections, lender/investor tours, and due diligence activities.
Team Leadership
- Recruit, train, coach, motivate, and manage onsite teams.
- Address performance issues, conduct corrective action, and support team development.
- Foster company culture and core values across the portfolio.
Maintenance & Physical Assets
- Monitor service request performance, unit turns, and preventive maintenance.
- Inspect properties regularly to ensure safety, cleanliness, and asset integrity.
- Identify repair needs, manage bids, and coordinate with Operations and Asset Management.
- Address safety issues and property risks promptly.
- Physical Demands: Ability to climb up to four flights of stairs to access apartments.
- Ability to walk several acres to tour community.
- Some lifting; up to 25lbs.
- Ability to sit or stand for long periods at a time
Benefits we want to share with you:
Competitive pay with bonuses
Medical, Vision, and Dental insurance
Company-paid life insurance
401(k) with immediate vesting
Paid Vacation & Holidays
Professional or Industry Certification Reimbursement
Employee Referral Program
Apartment Rental Discounts
Your First Week
:
S2 Residential onboarding training program
Compliance training courses
Mentorship by peer who has graduated our mentor program