Account Manager

Description
Account Manager
Job Summary
:
The Account Manager is responsible for managing and growing assigned client accounts by maintaining strong relationships, ensuring delivery alignment, and identifying expansion opportunities across SMG’s service lines. This role serves as the day-to-day commercial lead for assigned accounts, partnering closely with LOB Directors and Project Managers to ensure client needs are met while aligning scope, pricing, and delivery.
Account Managers are expected to develop a deep understanding of client operations, proactively identify opportunities to expand SMG’s footprint, and support the execution of account plans that drive retention and revenue growth. They operate within established pricing and delivery frameworks and ensure internal alignment before committing to new work or scope changes.
Key Responsibilities
:
Build and maintain relationships across multiple levels of client organizations, including executive stakeholders
Manage day-to-day client relationships across assigned accounts
Develop and maintain account plans aligned to client needs and SMG growth objectives
Identify and support expansion opportunities across SMG service lines
Coordinate with LOB Directors for solution validation and service alignment
Partner with Project Managers to ensure delivery execution aligns with client expectations
Maintain visibility into account performance, risks, and opportunities
Apply structured qualification frameworks (e.g., MEDDPICC) to evaluate and advance expansion opportunities within existing accounts
Ensure pricing and scope align with established LOB frameworks
Support revenue retention and growth targets within assigned accounts
Maintain a disciplined expansion pipeline within assigned accounts, with clear visibility to opportunities, timelines, and revenue impact
Leverage Gong and other tools to improve client communication and sales effectiveness
Key Milestones
0–3 Months:
Complete onboarding and training across SMG systems, tools, and processes
Develop foundational knowledge of SMG service lines (ProSolutions, VERO, SPP, Insights, SMG-U)
Learn and begin using Salesforce and Gong to track activity and support client engagement
Review assigned accounts to understand current work, active engagements, and key stakeholders
Begin building internal relationships with LOB Directors, Project Managers, and Operations partners
3–6 Months:
Develop a working understanding of account histories, client priorities, and ongoing work across assigned accounts
Establish relationships with key client contacts and participate actively in client conversations
Begin managing day-to-day client communication with support as needed
Maintain accurate pipeline and account activity tracking in Salesforce
Identify initial expansion opportunities across SMG service lines
6–9 Months:
Develop and execute account plans for assigned accounts aligned to growth and retention goals
Independently manage client relationships and coordinate across internal stakeholders
Proactively identify and advance expansion opportunities across service lines
Demonstrate strong alignment between client needs, SMG solutions, and delivery execution
Contribute meaningfully to revenue growth, retention, and account performance
KPIs
Primary KPI
Account Growth
Secondary KPIs
Account Revenue Retention
Expansion Pipeline Development
Service Line Mix within Accounts
Margin Alignment
Requirements
3–6+ years of experience in account management, client services, or a related commercial role, preferably within industrial, construction, or safety-related environments
Strong understanding of general industry and construction safety practices, programs, and regulatory frameworks (OSHA, site safety expectations, contractor environments, etc.)
Experience managing client relationships and coordinating across multiple stakeholders
Familiarity with services-based business models and project-based delivery environments
Experience using CRM platforms (Salesforce preferred) and sales enablement tools (e.g., Gong)
Proven ability to manage multiple accounts, priorities, and timelines effectively
Bachelor’s degree in business, safety, construction management, or a related field preferred
Relevant safety certifications (OSHA 30, CSP, ASP, CHST, etc.) are a plus
Skills
Strong relationship management skills with the ability to build credibility and trust with client stakeholders
Solid understanding of construction and general industry safety practices, enabling effective client conversations and solution alignment
Commercial awareness with the ability to identify growth opportunities within existing accounts
Ability to connect client needs to SMG service lines and expansion pathways
Strong communication skills, both written and verbal, with the ability to lead client-facing conversations
Organizational and time management skills, with the ability to manage multiple accounts and priorities
Collaborative mindset with the ability to work effectively across Sales, Operations, and LOB leadership
Basic financial and business acumen, including understanding of pricing, scope, and margin considerations
Proficiency in CRM systems (Salesforce) and communication analysis tools (Gong)
Problem-solving mindset with the ability to navigate ambiguity and drive outcomes
High ownership, accountability, and attention to detail
Physical Demands of the job may include:
Prolonged periods sitting at a desk and working on a computer. Manual dexterity needed for typing and other repetitive tasks. Must be able to speak in an accurate and detailed manner on the phone or in person. Moving about long distances and uneven terrain; Ascending and descending stairs and ladders; Remaining in a stationary position for a prolonged period of time; Working in extreme weather; Being exposed to loud noises; Wearing personal protective gear correctly when required.
*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Safety Management Group is an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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