About the role
Description
General Overview: The Safety and Support Specialist is a multifaceted role that involves maintaining a safe and secure environment, supporting outreach efforts to individuals experiencing homelessness, and providing transportation when required.
The role requires flexibility, situational awareness, and a compassionate approach to engaging with vulnerable populations. Individuals in this position play a key part in ensuring daily operations run smoothly while upholding the organization’s mission of service and dignity.
Responsibilities and Duties:
Security Officer
Monitor and ensure the security of premises and personnel
Conduct regular patrols and inspections of facilities and grounds
Conduct security checks and monitor security cameras
Respond to crises and emergencies promptly
Enforce company policies and procedures to maintain a safe environment
Report and document incidents and safety concerns
Collaborate with local law enforcement when necessary
Outreach Support Worker
Assist program participants with accessing services and resources, including but not limited to showers, laundry, and mail services
Perform outreach duties at different locations within the tri-county area as needed
Engage with community members to provide support, resources, and information
Develop and maintain positive relationships with community partners and stakeholders
Driver (as needed)
Safely operate company vehicles to transport program participants, materials, or equipment
Transport company trailers to various locations for outreach operations as needed
Conduct vehicle inspections and maintenance checks as needed
Maintain accurate records of mileage, fuel usage, and maintenance activities
Assist with loading and unloading of materials or equipment as needed
Qualifications:
Requirements
Requirements
High school diploma or equivalent required; relevant certifications or higher education is a plus
Proven experience in security, driving, or outreach roles preferred
Valid driver’s license with a clean driving record
Class D Security license
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Good problem-solving skills and the ability to handle stressful situations effectively
Flexible and adaptable to changing priorities and tasks
Preferences
Experience in working with the homeless population
Physical Requirements
Ability to lift to 50 pounds
Ability to stand, walk, sprint, run, and patrol for extended periods
Must hear and see well (either naturally or with correction)
Must be able to bend, stoop, squat, kneel, push, pull, and reach overhead
A considerable amount of time making repetitive motions
Work in a fast-paced environment with frequent interactions with customers
Ability to function with frequent temperature changes between indoors and out
Work in various weather conditions, including heat, cold, and rain
Stand and walk continuously for up to 8-10 hours during a shift while providing customer care
Considerable amount of time using a telephone and computer
Sit at a desk and use a computer for extended periods to perform data entry and
administrative tasks
Answer phone calls and communicate with colleagues and clients verbally throughout
the day
Use hands and fingers for typing and operating office equipment, such as printers
and scanners
Use hands and fingers for precise mouse movements and keyboard shortcuts
Review and analyze printed materials for accuracy and quality
Attend meetings and collaborate with team members in various office settings
Collaborate with colleagues and communicate professionally in person and via email
Sit at a workstation and use a computer to respond to customer inquiries and resolve
issues
Use a headset to communicate with customers over the phone for extended periods
Navigate between multiple software systems to access customer information
Occasionally stand and walk within the office to consult with supervisors or assist
colleagues
Attend meetings and collaborate with team members when needed
EEO Statement
SALT Outreach, Inc. provides equal employment opportunities to all employees and
applicants for employment and prohibits discrimination and harassment of any type
without regard to race, color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender identity or expression, or
any other characteristic protected by federal, state, or local laws.
Drug-Free Workplace Program Statement
SALT Outreach, Inc. is dedicated to maintaining a safe and drug-free workplace. We
strictly prohibit the use, possession, sale, or distribution of illegal drugs or unauthorized
controlled substances on our premises or during work hours and prohibits team members and volunteers from reporting to work, working, or being present on company premises while under the influence of alcohol, illegal drugs, or other unauthorized substances or with measurable quantities of alcohol, illicit drugs or other unauthorized substances present in the body. We reserve the right to conduct random drug tests of all our team members and volunteers. Violating this policy, including a positive drug test, may lead to disciplinary action, including termination.