About the role
Salary: £28392.00 to £31157.00
Are you looking for a challenge?
Actively managing the administrative processes associated with patient pathways and contributing to the effectiveness of clinical teams (including patient experience, patient flow and waiting list management) for specialty teams. Co-ordinating, navigating and tracking a caseload of patients efficiently and effectively through their care pathway(s) i.e. outpatients, day case, diagnostics from referral to treatment and discharge for specific specialty areas and notifying the patient administration manager of blocks and capacity issues. Undertaking a patient advocacy role actively case managing each patient/service users journey (customer relations and key point of contact) ensuring that they have a good patient experience and flow through their pathway efficiently and effectively, including dealing with queries, concerns, complaints, access to healthcare professionals, information on appointments and admission arrangements etc.
Please see attached Job Description and Person Specification for full details of the role requirements.