About the role
Salary: £12.71 an hour
£13.21 after successful completion of your probation.
To apply, please fill out the online application form.
The Primary Care Co-ordinator will play a vital role in delivering an excellent first impression of the practice, acting as the primary point of contact for patients, carers, and visitors. The post holder will provide a welcoming, professional, and efficient service by managing face-to-face and telephone enquiries, directing individuals to the appropriate services, and ensuring urgent needs are prioritised. Key responsibilities include booking, amending, and cancelling appointments to optimise clinical time, assisting patients with completing forms and updating personal details, and processing repeat prescription requests in line with practice protocols. A core aspect of the role is supporting vulnerable patients, including those with disabilities, language barriers, or additional needs, ensuring equitable access to care. The post holder will maintain the highest standards of patient confidentiality at all times, in line with GDPR and practice policies, while treating all patients and colleagues with dignity, respect, and compassion.