About the role
Description
Santa Fe Animal Shelter seeks creative and mission-driven leadership to center volunteerism within our culture of philanthropy. Galvanize, cheerlead, problem solve, and celebrate the citizen contributions that help us achieve our mission to
Support Animals, Save Lives, Spread Compassion
.
PRIMARY AREAS OF RESPONSIBILITY
Targeted recruitment
Develop strategy to support evolving organization and departmental priorities
Engage volunteers as mission ambassadors to multiply recruitment impact
Analyze, report, and act on volunteer lifecycle trends
Assist in strategic planning and department goal setting
Present to civic and corporate groups and at tabling events
Engagement and retention
Provide transparency and education on Shelter philosophy and policies, including our use of humane euthanasia
Produce mass communications to update volunteers on news and events
Plan and present volunteer orientation, education, and appreciation events
Assist volunteers with issues, concerns, and resource needs
Provide conflict resolution in support of SFAS Guiding Principles, including facilitated conversations and documentation
Develop a unified volunteer engagement plan to include recruitment, onboarding, training, engagement and retention, people management, database administration, safety planning, documentation, and succession planning
Multidisciplinary support
Serve as the primary contact between current and future volunteers and every department of the Shelter
Participate in population rounds and promote volunteer-led solutions in animal pathway planning discussions
Support all departments in developing and managing programs to engage volunteers in various roles across the Shelter
Collaborate with the Development department on marketing, communications, and recruitment initiatives
Engage volunteers for fundraising events, transfers, Shelter emergencies, and disaster response, including emergency fostering
Assist in the design and implementation of volunteer safety protocols
Admin support
Record volunteer-generated observations; report on behavior, health, and facilities concerns; hold departments accountable to doing the same
Perform volunteer incident and injury reporting, including animal bites
Write, review, and organize SOPs to promote operational consistency and departmental succession
Build and maintain catalog of volunteer opportunities in our database software
Facilitate self-help navigation by volunteers of the software and related mobile app for scheduling and logging service hours
Maintain volunteer database profile records
Assist with budget proposals, reviews, and expense management
Requirements
Expectations, skills and work experience
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external stakeholders
Proficiency with PC-based operations and MS and Google productivity suites
Ability to quickly learn Canva, database systems, mass communications email platforms, survey forms, and workflow and collaboration software
Confident public speaking skills in front of small and large groups
Proven relationship builder with ability to maintain excellent boundaries in professional interactions, including with volunteers
Experience managing volunteers and working as a volunteer is a plus
Professional training, budgeting, strategic planning, project management, and event planning skills preferred
Participate in on-going education/training, including on-line courses and in-person seminars
Candidates with mission-driven values and experience strongly preferred
Animal welfare experience is a positive but not required
Promote at all times, both internally and externally, a positive attitude and image regarding the Shelter and its practices
Uphold all Guiding Principles, Rules of Engagement, and other standards adopted by SFAS to govern our work
While a portion of this job is not on-site, this is not a hybrid position; the expectation is significant participation directly in the community we serve
Weekend availability is required
A valid driver’s license is required
Physical demands
Safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
Perform repetitive motion including computer work, sitting, standing, walking, reaching, and bending for up to eight hours a day
Tolerate odor, noise, allergens and cleaning chemicals
Handle animals including cats, dogs, and other animals
Lift and carry up to 50 lbs. and assist others as needed
Accommodate frequent interruptions and maintain a great deal of flexibility in assignment and performance of job duties
Talk loudly over animal noises when necessary