Eligibility Specialist 1

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).
Work Schedule and Location:
• Work Hours:

Full time, 40 hours per week ,

hourly position . Flexibility required, with shifts available between

Monday through Saturday from

8:00am to

7:00

pm to meet business needs.

•

Primary

Locations

This position

• is onsite and
• will be required to
• service
• the
• p rimary
• h ospital
• l ocations of: o

Hackensack

Meridian Health

–

100 First St Suite 300 Hackensack NJ 07 601 Key

Responsibilities

• •
• Meet with patients in - person, including bedside visits, to assess financial assistance eligibility and provide compassionate guidance on available programs. •

Facilitate the application process for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring
timely submission of accurate documentation.
•

Act as a

• liaison
• between patients, hospital staff, and government agencies to
• establish
• eligibility,
• secure funding and resolve coverage issues. •
• Manage multiple patient cases,
• prioritizing tasks to meet deadlines
• and ensure effective follow - up on pending applications. •

Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and
professional manner.
•

Maintain accurate and confidential records in compliance with HIPAA and organizational policies. •

Consistently achieve productivity and quality

metrics , contributing to the organization's financial

counseling

objectives. •

Efficiently use multiple systems and databases to gather, track, and report on patient data. •

Assist with vacancy cove rage, as needed. •

Complete special projects, as assigned.
Qualifications & Competencies:
Required:
•

High school diploma or GED •

P roficiency

in

English

• and Spanish •
• At least 1 year of experience in a customer - facing role, preferably in healthcare or financial counseling. •
• Flexibility to provide support at nearby hospital locations
• with in
• assigned market area , as needed for vacancy coverage. •
• Strong organizational skills with the ability to handle multiple priorities and maintain
• accuracy and
• attention to detail. •

Excellent verbal and written communication skills, with the ability to explain complex information clearly and
empathetically.
•

Ability to identify

solutions to financial challenges, leveraging program knowledge to benefit patients. •

Capability to work

• in a fast - paced environment with changing priorities and patient needs. •
• Demonstrate genuine care for patients’ needs and concerns, building trust and rapport. •
• Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals. •
• Ensure all documentation is accurate, complete, and submitted on time. •
• Reliable transportation and a valid driver’s license. •

Travel

None

Preferred

•

Experience in healthcare revenue cycle, financial counseling, or insurance verification. •

Basic knowledge of

state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability. •

Knowledge of medical terminology and healthcare accounts receivable processes. Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable loc ations. The salary range for this role is from $ 21. 50

to $ 24.50

per

hour . However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications , and skills .

SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class. California Job Candidate Notice