About the role
Overview
The Information Technology (IT) Technician provides the first level of support to users of SES IT equipment located onsite and offsite.
Responsibilities
Good customer service skills
- Clear and concise communication skills
- Possesses basic knowledge of IT industry practices and standards
- Working under close supervision, assists with solving routine problems identified to the Help Desk
- Install Windows OS, drivers and applications to bare metal systems in preparation for SES configurations to be applied
- Conducts installation and maintenance of systems/equipment, and provides associated training to customer personnel
- Diagnose, isolate, and correct problems to component level to restore system's functions
- Communicates with users and other technicians to ensure problems are resolved in a timely manner
- Updates required documentation in according to SES practice or procedure
Other duties as assigned
Qualifications
Education
Associate Degree in computer related field
Experience
at least 2 years IT support experience preferred