Security Service Tech (AV)

THE POSITION IN A NUTSHELL

Sciens

• Building Solutions is seeking an experienced Security Service Technician with programming, troubleshooting, and repair capabilities and experience.
• This position will work closely with our service team and clients to ensure our critical life safety systems are repaired in an efficient manner to
• maintain
• their overall performance.

This is a key po

• sition for our growing team and requires attention to detail in all aspects of system troubleshooting and repair. Customer and employee interface
• requires
• a high degree of effective human relations. Communication skills, both written and verbal, are
• important elements
• of the position.
• WHAT YOU’LL BE DOING (and doing well!)
• Troubleshoot and repair security systems including analog, IP, addressable, and networked solutions.

Program and

• maintain
• intermediate equipment and systems including intrusion detection, video surveillance, asset protection, environmental detection, holdup/duress, integrated
• systems
• and equipment related to the alarm
• monitoring
• station.
• Use a variety of troubleshooting tools to analyze systems and detect fault conditions.

Produce repair reports

• in accordance with
• best practices for customer acceptance and billing information.
• Produce field surveys and daily project logs of activity.
• Responsible for complex troubleshooting and effective resolution.
• Responsible for programming systems via laptop computers.

Assist

in the oversight of project and vehicle inventory.

Provide support, guidance, and

expertise

to other technicians.

Take ownership of onsite

projects

including safety, quality, and performance
.

Train and develop other Service Technicians on equipment and company policies and procedures.

Provide technical support to end users and technicians when

required .

Comply with

industry standard procedures and

Sciens

• safety programs/policies .
• WHAT WE LIKE ABOUT YOU!
• High school diploma or equivalent .

Two to five

• (2-5) years
• of experience in a
• technician
• role within the
• b uilding
• s ecurity
• s ystems
• i ndustry .
• Knowledge of current security systems including access control, IP video, and voice and data systems.

Intermediate understanding of

• s ecurity
• s ystem integrity and how to
• troubleshoot for
• circuit opens, shorts, or ground conditions.
• Independent ability to program multiple
• manufacturer's
• advanced system product platform(s)/graphical systems.
• Ability to program and troubleshoot mid-range to complex security systems.

Ability to

• demonstrate
• proper operation of equipment and control units to customers and explain how it is to be used, and how to respond to any system signals.
• Intermediate knowledge of NPFA 70 and 731 for testing and maintenance of security systems.
• State, local, contract, and/or product specific certifications
• determined
• by the business.
• Knowledge of state fire procedures, filing, and requirements.

Ability to read fire and security system design drawings
.

Ability to work under tight deadlines and with a sense of urgency.

Ability to work independently with some supervision.

Knowledge of OSHA safety standards and

able

to obtain OSHA 10

c ertification.

Customer-focused; skilled in project

• and people
• management.
• Proficient in issue resolution.

Excellent organizational, decision-making, and communication skills
.

Be physically fit to perform the demanding work of the trade, including frequent lifting of up to 25 pounds, maximum occasional

lifting up

to 50

pounds;

able to work from heights and climb

ladders;

standing and walking for most of the workday.

Ability to travel occasionally overnight, as needed.

Able to pass background check and pre-employment drug screening.

Valid driver’s license & reliable transportation.

WHAT WE’RE BRINGING TO THE TABLE

Competitive salary based on qualifications.

Paid time off

• plan
• and holidays.
• 401(k) matching.

Short term

• and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.

Company cell

• phone ,
• laptop , and
• vehicle .
• Tuition reimbursement.
• Compensation: $30–$40/hour, based on experience and qualifications