About the role
Pay: $22.00 to $24.00 per hour
Description
Join the ScrubaDub Team!
Are you passionate about delivering exceptional customer experiences?
ScrubaDub Auto Wash Centers
, New England's premier car wash, is seeking a dynamic
Customer Support Specialist
to join our team in Natick, MA. As a 60 year old family business, ScrubaDub is proud to be both a Boston Globe and USA Today Top Workplace!
As a Customer Success Specialist, you'll be the friendly helpful face of ScrubaDub, interacting with customers in-person, over the phone and via email. You'll have the opportunity to make a real difference by resolving issues, answering questions, and ensuring customer satisfaction for our many unlimited members and other customers.
What You'll Do:
Provide top-notch customer service, both in-person and over the phone
Educate customers about our products and services
Efficiently troubleshoot and resolve customer concerns
Maintain accurate customer records in our database
Stay up-to-date on our evolving products and services
Assist with our unlimited membership program
Data entry from different reporting systems
Small incident report triaging
Maintain clean and organized office and lounge area
What You'll Need:
Previous experience in customer service, sales, or a related field
A knack for building strong relationships with customers
The ability to juggle multiple tasks and prioritize effectively
A positive and professional attitude
Excellent written and verbal communication skills
Proficiency in Gmail, Word, and Excel
Why Join ScrubaDub?
Competitive Pay:
$22-24+ per hour, based on experience
Comprehensive Benefits:
Medical, dental, and vision insurance with employer contributions
Paid Time Off:
Enjoy paid vacation, sick, and holiday time
Perks:
Free car washes and discounts on detailing services
Retirement Savings:
401(k) plan with a 3% employer match
Educational Opportunities:
Tuition reimbursement and scholarships available
Join a fun, Award-Winning team!
We’re recognized as a Boston Globe and USA Today Top Workplace! Ready to discover why? Apply today!
Requirements
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Microsoft Excel: 1 year (Required)
Microsoft Word: 1 year (Required)