Assistant Call Center Manager

🌊 Who We Are

At Seaside Plumbing, we’re not just fixing plumbing—we’re restoring peace, uplifting lives, and raising the standard of what service in the trades looks like.

We believe

• Service should feel human, not transactional
• Customers should feel heard, cared for, and taken seriously
• Leadership should be present, supportive, and accountable
• And a career here can be something you’re proud of—not just something you do
• We’ve built a company where people grow, customers trust us, and the bar is set high.
• ⚠️ Let’s Be Clear (Read This First)
• This is not for everyone.

This is not just a support role.
This is not sitting back and observing.

This is a high-performance leadership role where:

Coaching matters

Accountability matters

Execution matters

• You will be in the middle of the action—supporting the team, driving performance, and stepping into leadership.
• If you’re not ready to lead, give feedback, and take ownership of results—this is not the place for you.
• 👉 We are where the best come to become elite—and this is a pathway into leadership.
• 📞 What You’ll Do

As an Assistant Call Center Manager at Seaside, you will:

Support and coach Customer Service Representatives and Dispatchers

• Assist with daily call center and dispatch operations
• Help ensure the schedule is full and optimized daily
• Monitor call quality and provide real-time feedback for quality control and quality assurance
• Reinforce call scripts and booking processes
• Assist in training and onboarding new team members
• Track and support team performance (booking %, call quality, etc.)
• Step in as acting manager when needed
• Communicate expectations and connect performance to results
• Keeping up with documentation, updating, and implementation of SOPs
• 💪 What Success Looks Like Here
• The team is booking efficiently and performing at a high level
• Calls are handled with empathy, urgency, and professionalism
• Coaching leads to measurable improvement
• The schedule stays full and optimized
• Team members feel supported and challenged
• You take ownership of team performance—not just your own
• 🧠 What Makes This Role Different
• This is not just a call center role.

We invest heavily in

Leadership development

Coaching and performance systems

Creating strong, confident teams

• You won’t just support a team here— 👉 You’ll help lead one and grow into full leadership.
• 💰 Compensation & Benefits
• We believe great people deserve to be taken care of.
• Competitive pay: $25-27/hour (based on experience and performance)
• 100% paid health, dental, and vision (for you AND your family)
• $15,000 company-paid life insurance

401(k) with 4% match

Profit sharing

Paid vacation, sick time, and holidays

Gym membership

• Ongoing leadership and professional development
• 👉 Very few companies offer what we offer. We mean that.
• 🧩 Who This Is For

This role is a great fit if you:

• Have experience in call center, dispatch, or customer service environments
• Enjoy coaching and helping others improve
• Are organized, detail-oriented, and proactive

Communicate clearly and confidently

Want to grow into a leadership role

🚫 Who This Is NOT For

This is NOT a fit if you:

Avoid giving feedback or holding others accountable

Struggle in fast-paced environments

Prefer working independently without team responsibility

Lack urgency or follow-through

Want a low-pressure role

📍

Location

• This is an in-person position operating out of Bishopville, Maryland
• 🌅 Our Mission
• Bring brightness today.
• Unlock the potential of tomorrow.
• 💙 Our Values
• These values aren't just words on a wall—they guide our decisions, shape our culture, and set the standard for how we work together.

Ownership

— Take initiative. Own the outcome. Leave it better than you found it.

Empathy

— Lead with humanity, care and understanding.

Courage

— Embrace discomfort. Do the hard things. Growth follows.

Gratitude

— There is always something to be grateful for. Find it. Share it.

Authenticity

• — Be your weird self and respect that in others. You shine brighter that way.
• 🔥 Final Word
• There are easier roles out there.

But if you’re looking for:

Growth

Leadership opportunity

• A team that actually cares
• And a clear path to the next level
• 👉 This might be it.
• 📩 Apply Now
• If you’re ready to step into leadership and make a real impact, we’d love to meet you.
• Seaside Plumbing is an equal opportunity employer. We are committed to building a team that reflects a wide range of backgrounds, experiences, and perspectives.