About the role
Overview
About Senture
Senture provides high-quality inbound and outbound customer care support for federal, state, and commercial clients. We are committed to delivering exceptional service while fostering a supportive, people-first work environment.
Pay & Benefits
- $16.61/hour base pay
- $5.55/hour Health & Welfare stipend
We are seeking motivated individuals who are passionate about helping others and delivering exceptional customer experiences. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and utilize multiple systems to document and resolve issues while following client-specific guidelines.
This is a
work-from-home position
, however, candidates must be located in the
Dallas/Fort Worth, TX OR Atlanta, GA area
to support required in-person clearance steps.
Qualifications
High School Diploma or GED (verification required)
U.S.
Citizenship or minimum of 3 years permanent residency
Prior call center or customer service experience (preferred)
Strong communication and multitasking skills
Basic computer proficiency (multiple systems/tabs)
Ability to sit for extended periods
Ability to pass pre-employment testing, drug screen, and background investigation
Work-From-Home Requirements
Reliable non-cellular high-speed internet (fiber, DSL, or cable only)
Minimum speeds
50 Mbps download / 15 Mbps upload
Hotspots, satellite, or wireless internet are not permitted
Critical Requirement: Background Investigation Process:
Due to the nature of the work and client, this position requires completion of a
strict, multi-step security clearance process
, which is
significantly more detailed and demanding than a standard background check
.
What to Expect Throughout the Process
A
comprehensive investigation covering up to 10 years
of:
Employment history
Residential history
Education history
Submission of
complete and highly accurate resume
Up to 10 non-family personal references , including full contact details
Extensive documentation requirements
, including:
Birth certificate or passport
Two valid forms of ID
Detailed job history with exact dates
Important Considerations
Accuracy is critical
- incomplete or inconsistent information may disqualify your application
The process is time-intensive (typically 6–8+ weeks) and may involve follow-ups or additional verification
Candidates must be prepared to actively participate and respond promptly throughout the process
Candidates cannot start employment until fully cleared by the client
Travel Requirement
In-person attendance is required
for fingerprinting and security processing at the client location
Travel will be to
Dallas, TX or
Atlanta, GA
Final Consideration
This role supports a
highly regulated program
, and the clearance process is one of the most critical and demanding parts of employment. Candidates should only apply if they are confident in their ability to meet the
documentation, accuracy, and time commitment requirements
.
Responsibilities
- Provide professional, high-quality customer service on inbound and outbound calls
- Accurately document and update customer information in internal systems
- Verify and correct customer data as needed
- Actively listen and provide clear, helpful solutions
- Conduct outbound calls for surveys or client-specific outreach
- Meet schedule adherence and performance expectations
- Use performance data to continuously improve service delivery
Senture, a TP company is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.