About the role
Job Description: ESSENTIAL JOB FUNCTIONS
- Conducts and documents comprehensive assessment of client and/or client’s needs.
- Participates in development of client’s service plan, consistent with assessment.
- Arranges for delivery of needed services, as identified in assessment.
- Assists client in accessing needed services through, for example, referrals or linkages.
- Monitors client’s progress by making referrals, tracking client’s appointments, performing follow-up on services rendered, and performing periodic reassessments of client’s changing needs.
- Performs advocacy activities on behalf of client (e. g., writing letters to expedite entitlement payments, encouraging client or family members to advocate on own behalf).
- Prepares and maintains case records documenting contacts, services needed, reports, client’s progress, etc., in accordance with SCS and regulatory standards.
- Provides case consultation (i. e., consulting with service providers/collaterals in determining client’s status and progress).
- Communicates with supervisor about issues related to case management, resourcing, service collaboration, and development of new resources.
- Provides psychosocial education to clients and/or family members to increase their understanding of client’s illness, physical condition, or social situation.
- Performs crisis assistance (i. e., intervention on behalf of client, making arrangements for emergency referrals, coordinates other needed emergency services).
- May serve as Primary Case Coordinator (PCC), with volume and complexity of PCC assignments depending on incumbent’s skill and autonomy.
EDUCATION
- Bachelor’s degree in Social Work, Psychology, Sociology, Human Services, or related field as approved by Medicaid, or as required by applicable funding source.
- Completion of state-required case management/service coordination course within six months of date of employment.
EXPERIENCE
ADULT DIVISION: At least one (1) year of full-time employment experience post Bachelor’s working directly with adults or ACT population (with direct daily contact) in a human service setting, with relevant Master’s degree, no experience.
PHYSICAL DEMANDS/REQUIREMENTS
- Position requires lifting of 20 pounds maximum, with frequent lifting and/or carrying of items weighing up to 10 pounds, or requires significant periods of walking or standing.
- Frequent exposure to threat of bodily harm from clients or families.
- Normal tasks may involve exposure to blood, bodily fluids, or tissue.
- May involve 24-hour on-call responsibilities.
- Reliable transportation for frequent travel.
Time Type: Full time