About the role
Job Description
ESSENTIAL JOB FUNCTIONS
Receives and
triages
calls sent to Behavioral Health Hub from
MetroSafe
- call takers.
- Provides crisis and suicide intervention over the telephone to callers needing emergency/crisis
- assistance ,
- identifies
- and suggests
- appropriate organizations
- and service providers to meet callers' needs using provided database, connects caller with mobile crisis response when
- appropriate , and monitors status of callers' situations through case follow-up.
Documents and
maintains
accurate , thorough records of all telephone interventions transacted during the work shift.
Assesses
- the situation,
- engage, and
- develop rapport, and de-escalate.
De-escalates
- person
- in crisis and
- determine
- what you can do to help them today.
Develops a crisis plan
- utilizing
- the strengths of the individual and available community resources to resolve the immediate crisis.
- Facilitates follow-up interventions with the individual.
Determines appropriate
- level
- of care during the crisis and arrange referrals.
- Works collaboratively with law enforcement, families, other county departments, schools, acute care services providers, and other community resources to coordinate
- appropriate crisis
- resolution and
- referral .
Communicates pertinent information on
a timely
basis to persons in crisis,
MetroSafe
- call takers and dispatch, LMPD, SCS, and any other
- appropriate parties
- while also preserving the dignity and privacy of the person in crisis as much as possible.
- Performs other duties as assigned, including responding to emergency coverage needs.
- Facilitates a culture of openness and collaboration to ensure all team members are providing
- accurate , quality, crisis
- assistance , including
- accurate
- documentation.
Attends and
- participates
- in staff and team meetings.
- Utilizes person centered and trauma informed approach to each interaction.
EDUCATION
Associates degree required
Bachelor's degree in Sociology, Social Work, Psychology, Special Education, Human Services, or a related field of study (preferred)
EXPERIENCE
Minimum of six
months’
experience in social services.
REQUIREMENTS
COMPANY OR PERSONAL VEHICLE USAGE
:
- No
- PHYS ICAL DEMANDS
- Position has no unusual physical demands.
- May involve modestly unpleasant situations such as offensive language from callers.
- Time Type: Part time