Patient Access Representative

Company Overview
Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.
With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please
click here
to learn more about our locations.
CURRENT EMPLOYEES
: Please log into Workday
Click Here
to apply internally through the "Jobs Hub"
Job Description
Job Summary
The Patient Access Representative serves as the first point of contact for patients and families at Shriners Children's, playing a critical role in facilitating timely access to care. This position is responsible for scheduling services efficiently while delivering exceptional customer service aligned with the organization's mission and values.  The Patient Access Representative communicates with patients, families, and providers to coordinate care, identify and escalate potential service delays, and support continuous process improvement. This role also partners with leadership to identify workflow enhancements and contribute innovative solutions that improve the patient experience.
Key Responsibilities
Serve as the "front door" for Shriners Children's, assisting new and existing patients with scheduling and service inquiries
Provide accurate, timely information to patients, families and providers to support care access
Utilize critical thinking and healthcare knowledge to coordinate and schedule services effectively
Exercise sound judgment to accommodate special requests from internal and external customers
Triage incoming calls within the System Contact Center, routing appropriately while adhering to established scripts and guidelines
Follow defined protocols and workflows across multiple platforms to ensure accurate and efficient scheduling
Accurately collect and enter patient data, including demographics, insurance, guarantor, and clinical details
Initiate financial clearance processes such as eligibility verification, pre-certification, and payment review
Identify potential delays or barriers to care and escalate issues to leadership as appropriate
Contribute to ongoing process improvement by identifying opportunities and recommending solutions.

Required Qualifications
Minimum of 3 years of experience in patient access, scheduling, registration, or customer service within a healthcare setting
High School Diploma or GED
Preferred Qualifications
Associates degree or higher in a relevant field
Experience with Electronic Health Records (EHR), such as Epic or Cerner
Proficiency in Microsoft 356 applications (Word, Excel, PowerPoint)

Compensation is determined based on years of relevant experience and departmental equity.