About the role
At
Blue Nile , we believe that love deserves better. We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry. From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of love.
Blue Nile is looking for a
- Luxury Sales Consultant who is eager for an exciting opportunity to join our retail showroom in
- Somerset Collection in Troy, MI.
- The ideal candidate understands the white glove culture and has a passion to educate customers about jewelry purchases. A
- Luxury Sales Consultant at Blue Nile is outgoing, passionate and strives to help others. The company’s customer service goal is to enhance and grow the brand connection experience for customers.
- Luxury Sales Consultants do this through being professional, accessible, enthusiastic, and interested in a career that creates a “Jeweler for Life” relationship with Blue Nile.
- Responsibilities: Communicate the Blue Nile difference, instilling trust and confidence in our brand.
- Demonstrate exceptional customer service and continually develop your product knowledge to educate customers.
- Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience.
- Proactively follow up on all internal and external communications while maintaining Blue Nile service standards.
- Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations.
- Help create and maintain a service culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth.
- Continuously maintain excellent attendance and punctuality.
- Consistently achieve or exceed company sales and service goals.
- Partner with peers and showroom management to solve problems while maintaining a service culture focused on the customer.
- Requirements: Previous retail sales or customer service experience required.
- High School Diploma or GED.
- Jewelry experience a plus but not required.
- Excellent interpersonal, creative problem solving, organizational and time management skills.
- Excellent listening, written and verbal communication skills.
- Strong attention to detail and high integrity.
- Ability to work within deadlines in a fast-paced environment.
- Strong computer, typing/keyboarding, and data entry skills; aptitude to effectively and efficiently navigate through all computer systems.
- Ability to stand for extended periods of time.
- Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons.
- Authorized to work in the U.S.
- The hourly pay range for this job is $17.00 - $21.00.
- We have many opportunities available on our other career site pages. Click here to link to our careers page!