About the role
Product Support Technician
Large Format Printing & Equipment | Technical Support | Field Service
The Opportunity
- Do you enjoy figuring out how things work—and fixing them when they don't?
- SignWarehouse is looking for a
- Product Support Technician to join our growing technical team. This is a hands-on, problem-solving position that combines technical support, equipment troubleshooting, customer service, and field service.
- You'll work with a variety of professional printing and finishing equipment, helping customers get the most out of their technology and keeping their businesses running.
- If you're mechanically inclined, comfortable working with technology, enjoy troubleshooting, and like the idea of getting out from behind a desk and traveling to customer locations, this could be a great fit.
- Experience with large-format printers is a plus, but we're willing to train the right person with strong mechanical, electrical, technical, or troubleshooting experience.
What You'll Do
Technical Support
- Provide Tier 2 technical support to customers by phone, email, and chat
- Troubleshoot equipment, software, connectivity, and workflow issues
- Diagnose problems and guide customers through solutions in a clear, patient manner
- Escalate complex issues when additional manufacturer or engineering support is needed
Field Service & Travel
- Travel approximately 50–75% of the time to customer locations throughout North America
- Install, troubleshoot, maintain, and repair equipment
- Train customers on proper equipment operation and maintenance
- Represent SignWarehouse professionally while working on-site with customers
Equipment & Product Support
You'll have the opportunity to work with a variety of equipment, including:
Large-format printers
Vinyl cutters
Laser engravers
Heat presses
RIP and color-management software
Other digital printing and sign-making equipment
What We're Looking For
- We're looking for someone who is curious, resourceful, dependable, and enjoys solving problems.
- You don't necessarily need to know everything on day one. We're more interested in your ability to learn, troubleshoot, communicate, and get the job done.
Ideal Qualifications
- Experience troubleshooting, repairing, or maintaining technical equipment
- Mechanical, electrical, electronics, IT, printing, or equipment-service experience is a plus
- Experience with large-format printers, vinyl cutters, or digital printing equipment is highly preferred
- Familiarity with RIP software and color management is a plus
- Strong troubleshooting and problem-solving skills email resume to recruiting@signwarehouse.com
- Comfortable using computers, software, email, and technical documentation
- Ability to understand and explain technical information to customers
- In the subject line include your dream car and favorite super hero.
Strong attention to detail
- Excellent communication and customer service skills
- Ability to work independently and manage your time effectively
- Willingness and ability to travel 50–75%
- Valid driver's license and acceptable driving record
- Ability to lift, move, and work around equipment as required
- Drug testing and background checks are required.
- We are an Equal Opportunity Employer.