About the role
Description
Department:
Silver Mountain Lodge
Job Title:
Lodge Front Desk Agent
Workdays/Hours:
2pm-10pm, and 4pm - midnight
Classification:
Hourly, non-exempt
Job Description:
Responsible for checking guests into their condo and other guest services
Essential Duties and Responsibilities:
Checking guests in
Answer internal/External calls from guests needing supplies or wanting to make a reservation.
Closing down hot tubs at night.
Restock supplies at the front desk, lobby and gift shop, notify manager of supplies needed.
Resolve problems arising from guest complaints, reservation and room assignment activities.
Provide feedback to the other shifts and supervisor/manager.
Such other appropriate duties as may be required.
Requirements
Pre-Employment Requirements:
Reference check, criminal background check.
Education and/or Experience:
Technical Skills:
Knowledge of Word and Excel preferred.
Familiarity with multi-line phone system, copier, fax, and scanner.
Knowledge of Springer Miller software preferable, but not required.
Performance Skills:
People pleasing attitude.
Team player.
Good communication skills.
Ability to solve problems and handle guest complaints.
Ability to work independently and with little supervision.