About the role
Compensation: 28-32/hr
Most maintenance techs clock in, knock out a work order, and clock out. That's fine. But that's not who we're looking for.
We're looking for the person who fixes the leaky faucet - and tightens the wobbly cabinet handle while they're at it. The person who doesn't shrug and say "I don't know" - they say "let me figure this out." And when a newer tech is stumped, they pull them aside and show them how it's done.
Smartland is hiring a Senior Maintenance Technician who genuinely loves solving problems, takes real pride in their work, treats every unit like it's their own home - and is ready to lead a small team doing the same.
If you get a little fired up when something's broken and you can't walk away until it's right - keep reading.
This Role Is for You If...
You've got 5+ years of hands-on residential or multifamily maintenance experience - enough to be dangerous with a wrench, and enough hard-earned judgment to lead others
You've supervised or mentored other techs before - you know how to assign work, hold people accountable, and bring out the best in your crew without micromanaging
You think outside the box when the parts store is closed and a tenant's heat is out - you find a way, safely, and follow up in the morning
You take pride in doing it right the first time - cutting corners makes you cringe, and you won't let your team cut them either
You don't need someone looking over your shoulder - hand you a work order list and you'll triage, delegate, execute, and document without being asked
You treat tenants with respect - you knock, you introduce yourself, you explain what you're doing, and you clean up when you're done
You want to actually build a career, not just collect a paycheck
This Role Is NOT for You If...
You do the bare minimum and call it a day
You disappear when the on-call phone rings
You need to be told twice
You think "that's not my job" when something needs doing
You leave a mess behind or treat a tenant's home like a job site
You've never led anyone and aren't ready to start
What You'll Actually Do
You'll be the person tenants are relieved to see at their door - and the person your team looks to when things get complicated. You'll lead 1-2 technicians across our portfolio of homes and apartments, keeping work moving, standards high, and your crew sharp.
Day to day, you'll
Lead and coordinate
1-2 maintenance techs - assigning work orders, setting daily priorities, and making sure nothing falls through the cracks
Tackle service requests and emergency repairs
- plumbing, electrical, HVAC, appliances, carpentry, you name it
Complete unit turns
on time and up to Smartland standards - patch, paint, repair, and get units rent-ready fast
Perform inspections and preventive maintenance so small problems don't become big ones
Assist with exterior repairs
and maintenance as needed (candidates with exterior experience - we'd especially love to hear from you)
Document everything in AppFolio
- work order notes, photos, parts used - and make sure your team does the same
Mentor junior techs
, answer their questions, and help them grow - you remember what it was like to be new
Coordinate with vendors
when specialty work is needed and communicate professionally with residents and staff
What You Bring
- 5+ years in residential or multifamily maintenance
- Experience leading, supervising, or mentoring other techs - even informally
- Solid troubleshooting skills across plumbing, electrical, HVAC, appliances, and carpentry - you don't have to be a master in all of them, but you're not afraid of any of them
- Exterior maintenance experience is a big plus
- A valid driver's license with a clean record
- Your own basic tools and comfort using mobile apps for work orders
- The ability to lift 75 lbs and work indoors and outdoors in Northeast Ohio weather
- A positive attitude that tenants and teammates actually want to be around
What You Get
- This isn't a dead-end gig. We invest in people who invest in the work.
- $28–$32/hr based on experience
- Medical, dental, and vision insurance
PTO + paid holidays
A real career path: Senior Tech → Supervisor -> Director. We promote from within and want to help you get there.
Schedule
Full-time, Monday through Friday
- Rotating on-call (evenings/weekends) - because emergencies don't wait, and neither do you
- Travel between properties in your company vehicle
- Loc: Domestic