About the role
Description
Smilebuilderz Mission
- To develop an elite team of professionals that set the standard for providing quality oral healthcare solutions.
- Through our consistent professionalism and effectiveness, we will become admired by our peers and respected by our patients.
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- Evening hours required.
- Prior high-volume call center experience and dental knowledge are valuable and preferred in this role.
- Essential Job Functions: Provide world class customer service to all Smilebuilderz customers, employees and business partners.
- Reduce missed appointments.
- Practice HIPAA and maintain compliance in all patient and employee contact.
- Answer multi-line telephone.
- Represent a positive first impression to Smilebuilderz patients.
- Be knowledgeable in patient services and Smilebuilderz departmental functions.
- Schedule appointments within the office management software (Dentrix) with efficiency and accuracy.
- Actively monitor and fill schedule to ensure providers meet daily goals.
- Follow up with patients requesting to schedule an appointment through Solutionreach.
- Professionally communicate with other departments in regards to patient care and queries.
- Process faxes received from the answering service when Data Processing Operators are unavailable.
- Handle insurance verifications and eligibility checks when Data Processing Operators are unavailable.
- Inform supervisor of all potential problems and issues immediately.
- Resolve conflict to achieve the best solution with team members.
- Attend and participate in weekly customer care center meetings.
- Other Functions: Assist with other projects and tasks as assigned by the department Manager.
Requirements
Knowledge, Skills, and Abilities: Proficient communicator
Organized
Ability to multitask
Ability to acclimate to change as directed
Team focused
Leadership skills
- Ability to work with little supervision
- Qualifications: High school diploma/ GED or 4 years equivalent call center/customer service experience
- Professional verbal and written communication skills
- Strong organizational skills with ability to multi-task
- Machines/Tools/Equipment: Basic office equipment
Multi-line phone system
- Working Conditions: Primarily a controlled office environment
- Required to sit for extended periods of time
- Periodic scheduled and unscheduled overtime
Evening hours required
Join our Team Today! Click the following link to learn more!
https://drive.google.com/file/d/1nGUSyLdiAdr8QPj2p28siqVU2RN6fNrO/view