About the role
Overview
Subordinate Positions: None
Location: Libertyville, IL
Salary Range
$45,000 - $47,250
Overview
Snap-on Credit LLC is the financial arm of Snap-on Inc., a $4.7 billion, S&P 500 company, and leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services are sold through the company’s franchisee, company-direct, distributor and internet channels. From our headquarters in Libertyville, IL Snap-on Credit provides financing to technicians, students of automotive technical institutions, and shop owners for the purchase of Snap-on hand tools, power tools, tool storage, and diagnostic products through our Extended Credit program.
Position Summary
: Entry level position in which the primary responsibility is collections of early stage delinquent accounts in the Extended Credit portfolio within a regional business unit. Position will be responsible for directing and coordinating EC collections; evaluating, recommending and implementing solutions to resolve delinquency issues; and promoting and marketing Credit Sales programs to Franchisees and customers, while preparing for the potential role of an Account Manager.
Responsibilities
Position Responsibilities
- Collection of EC accounts to achieve established Corporate/Regional goals
- Extensive phone contact collecting on active delinquent accounts
- Coordinate collection efforts with Franchisee network
Coordinate product return with Account Managers/Senior Account Manager
- Report and consult with management on major issues
- Achieve assigned delinquency/loss goals and metrics
- Answer field and customer questions
Resolve credit/payment problems
Assist in promoting Credit Sales programs and promotions
Qualifications
Requirements
- High school diploma.
- 2 years customer service or collections preferred
Bachelor’s degree is preferred
Business understanding and demonstrated skills and knowledge in:
Credit and collections
Communications – verbal and written
Computer applications
Negotiation
The following individual skills and characteristics are particularly important:
Analytical
Standards and Ethics
Approachable
Decisive
Collaborative
Working with Snap-on has benefits!
Company-paid benefits include
- Medical, basic dental, basic life, basic accidental death, and dismemberment coverage
- Short term and long-term disability, Employee Assistance Program
Business travel accident insurance
- Other health education programs including smoking cessation, annual wellness screening and seasonal flu shot
- Market competitive compensation with rewards for high performance and special skills
- Bonus, incentives, awards, or sales commissions depending on position and level
- Base pay progression through lateral & promotional development on both managerial and technical career paths
- Paid time off, vacation, and paid holidays
Tuition Assistance Plan
- Employee Stock Purchase Plan – annual optional enrollment period
- Retirement programs including 401(k) Plan with matching employer contributions
- Will be required to pass an immediate drug test upon offer.
- Travel: No travel expected
- Effort: Normal working hours
- Working Environment: Normal office environment
- Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran
- For additional information please reference our careers website at Careers | Snap-on Incorporated