About the role
Overview
Are you looking to start your career with a great company? Do you enjoy solving problems and talking with customers? A Customer Service Role at Snap-on could be for you! Snap-on’s Customer Care Center is currently hiring in-office CSRs to support our franchise network. Our Customer Care Center is a fun, friendly, fast-paced environment where our team provides a World Class Customer Experience via Phone, Email, and Text Message. We offer competitive pay, full benefits, and a great work/life balance. We are currently looking to fill positions in our Crystal Lake Contact Center (this is not a fully remote role; you must be local).
Shift time will be 11:00 am to 7:30 pm Monday through Friday
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Benefits and Perks
- $20.50/hour
- Opportunity to earn Sales Bonus ($200-$750) each month
- Hybrid Work From Home program (up to 10 days each month based on metric performance)
- Start with 13 paid vacation days and 1 week paid sick time (accrued based on hire date)
Employee Assistance Program
Full medical with options for Dental and Vision
401k with company match
Employee Stock Purchase Program
Employee Purchase Program
Pension
Ability to bid on other shifts based on job performance
Annual raises and bonuses (dependent on profitability of the business)
Responsibilities
- Receive and resolve customer interactions.
- Expedite orders through production plants, vendors and distribution centers.
- Provide technical product, statement and order management support.
- Add value by offering promotional products on every call.
- Provide Sales Support to customers.
- Leverage continuous improvement tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.
- Respond to customer requests for quotes and product information.
- Work to resolve customer service issues.
- Process customer orders into ERP system.
- Generate, update and close customer notes in CRM database.
Qualifications
- 2 years of customer service experience, call center environment preferred
- High school diploma or equivalent.
- Multi-task with accuracy and promptness in a busy call center environment.
- Ability to consistently maintain a professional and positive attitude when dealing with customers and franchisees.
- Proficient data entry skills.
- Computer skills: basic knowledge of Microsoft Office.
- Ability to interface cooperatively with the customer service team and all related departments.
- Ability to remain calm under pressure and work in stressful situations in order to promote good customer relations both within and outside the company.
- Snap-on is a government contractor covered by the Federal Drug-Free Workplace Act. As such, all applicants who receive an offer of employment will be required to pass a drug screen and background check post offer.
- Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran
- #IND-CCC