About the role
Overview
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following:
- Creates / enters sales orders in the ERP system with a focus on accuracy (zero defect on orders entered) and timeliness;
- Reviews sales orders against customers' purchase orders and special instructions to verify accuracy of billing information, content, and compliance with current policies and procedures outlined in the Contract Review Procedure;
- Ensures that all orders are entered on the same day of receipt of order, with priority given to special freight or designated orders;
- Responsible for resolution of orders which cannot be accepted and processed due to insufficient or incorrect information, new or inactive account, credit hold;
- Interfaces with Alabama Distribution Center and California warehouse on issues that delay or change shipments;
- Responsible for managing hold folders and back orders by regularly following up on open orders, communicating with customers, purchasing and sales personnel regarding options, delays and any backorder detail;
- Creates / updates customer accounts and contact records, ensuring completeness and correctness of data;
- Coordinates with Accounting Department for payment information of orders particularly those that do not have the standard terms (e.g. credit cards, prepayment, installment / special terms);
- Answers (or forwards to appropriate parties) inquiries and requests from customers pertaining to service and/or trade orders;
- Ensures that all vital supporting documents are electronically attached to sales orders or customer account records;
- Submits weekly booked sales orders and incoming sales average reports to Sales Management;
- Covers the front desk on a rotational basis or as needed and logs all incoming orders in order log;
- Other duties or special projects may be assigned;
Qualifications
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
- High school diploma or general education degree (GED); zero to two years related experience and/or training; or equivalent combination of education and experience.
- Must possess and demonstrate outstanding customer service
- PC literate, proficient with Office Suite, ERP- Netsuite preferred
LANGUAGE SKILLS
Ability to read and write professional emails in a timely manner