About the role
Diversey supports customers across a wide range of industries with innovative cleaning and hygiene technologies, including floor care machines, cleaning tools, and advanced chemical solutions for the Food & Beverage sector. As part of Solenis, we continue a century-long legacy of protecting what matters most: people, resources, and the planet.
Location: Southwest of England & Plymouth
Field Service Engineer – Dosing, Dispensing & Floorcare
As a Field Service Engineer, you will install,
maintain
and repair Diversey dosing and dispensing equipment as well as TASKI floorcare machines at customer sites. You will deliver exceptional technical service,
maximise
first ‑ time
fix rates, and ensure customers receive a safe,
efficient
and professional experience every time. This is a
field ‑ based
role requiring strong technical ability,
independence
and a commitment to service excellence.
Key Responsibilities
- Install,
- maintain
- and repair dosing and dispensing equipment and TASKI floorcare machines for Diversey customers.
- Attend customer sites for breakdowns, planned
- maintenance
- and installation visits.
Deliver consistently
high levels
of customer service to internal and external stakeholders.
Monitor and
- maintain
- van stock levels to support a strong
- first ‑ time
- fix rate.
Minimise
- equipment downtime by using remote diagnosis and remote fix options where possible.
- Plan daily work efficiently to
- maximise
- productivity and meet customer expectations.
- Maintain PPE and ensure a safe working environment for yourself and customers at all times.
- Keep Salesforce updated with job details, parts used, incomplete tasks and
- follow ‑ up
- requirements.
- Communicate effectively with the Planning team
- regarding
- parts,
- scheduling
- and job status.
- Participate fully in all training provided to
- maintain
- and develop technical skill levels.
Experience, Knowledge & Skills
- Minimum 2 years’ experience in electrical or mechanical engineering (e.g., automotive, mobility equipment, forklifts, motorcycles, white goods, boilers, etc.).
- Strong focus on quality,
- safety
- and service excellence.
- Ability to work independently and use your own initiative.
- Keen eye for detail and a methodical approach to
- problem ‑ solving .
Confident
communicator
with customers and internal teams.
Full UK Driving
Licence
(essential).
What Success Looks Like
High
- first ‑ time
- fix rate supported by strong van stock management.
- Safe,
- efficient
- and professional service delivery on every customer visit.
Accurate and
- timely
- updates in Salesforce.
- Positive customer feedback and strong working relationships.
- Continuous improvement in technical capability through training and
- hands ‑ on
- experience.
At Diversey - Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.
Diversey - Solenis is proud to be an Equal Opportunity Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, and will not be discriminated against because of disability.