About the role
The Role
The Inside Sales Representative (Customer Experience Executive) is responsible for generating revenue growth within a targeted area of the country. The successful candidate will help grow the customer (adjuster) base within their area and ensure that our retention remains high. The candidate will know how to engage directly with our outside customers, as well as Enservio’s internal teams. Previous experience in property insurance is a plus but not a requirement as the higher priority is demonstrated success in reaching sales and revenue goals.
What You’ll Do Goals: Responsible for revenue growth within an assigned territory Increase frequency of use from the adjusters within an assigned territory Increase adjuster retention within an assigned territory Responsibilities: Act as the primary point of contact for adjusters within an assigned territory Build meaningful and trusted relationships with adjusters Provide exceptional customer service experience Win new assignments (claims) from adjusters Responsible for post-claim follow-up and adhering to Enservio’s Cadence process Manage the intake and delivery process Work collaboratively with the Account Team for account planning, program implementations and advancing the Account Team strategy Set proper expectations on process and service levels with customers and internal Operations Team
What You’ll Bring
Proven track record of successfully attaining sales and revenue goals in a fast paced environment
Empathetic personality and a strong customer orientation
Ability to advocate for both the customer and the company
Ability to respond to and resolve problems quickly
Driven team player with strong work ethic
Ability to prioritize and multitask
Strong communication skills written and verbal; both externally and internally
5+ years of Sales and Service experience
Bachelor’s Degree preferred
Knowledge of the insurance industry a plus
Ability to work in the Canton, MA office daily
preferred
.
EQUAL OPPORTUNITY EMPLOYER
The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.