About the role
Salary: £63665.00 to £70887.00
We are seeking an experienced and compassionate Family Liaison & Governance Officer to join the Trust on a part time basis, in a trust wide position sitting within the Nursing and Quality Directorate. This is a unique and influential role that combines patient safety, governance expertise, and family-centred support following serious patient safety incidents and unexpected deaths.
The postholder will lead and contribute to the local delivery of the Patient Safety Incident Response Framework and Learning from Patient Safety Events, ensuring we meet system-wide and national requirements and expectations particularly around the engagement of those affected following a significant incident.
This is an interesting, varied and high-profile post working across the whole organisation. You will be working with a committed team of individuals to help shape future ways of working which will help our Trust to become an outstanding organisation for our patients and staff. You will provide expert support and guidance to bereaved families, carers and friends throughout investigation and inquest processes. Lead sensitive discussions with families, ensuring their voices are heard and their questions inform investigations. Work closely with investigators, patient safety teams, service lines, Coroners and external agencies to coordinate effective engagement and support. Embed learning from family experiences into organisational governance, patient safety and quality improvement activities. Design and deliver training to improve communication and engagement with families following harm events and deaths.