About the role
Pay: $12.50 to $16.00 per hour
Description
POSITION SUMMARY
Performs customer service functions in the clinical office setting.
Essential Functions:
Responsible for all incoming calls.
Scheduling of medical and dental appointments.
Follow up on No-Show appointments.
Working of the Dental Recall List.
Inform patients of past due balance at point of contact.
Route non-clinical calls to appropriate staff and when needed take messages and forward to staff via Microsoft Outlook.
Retrieve appointments and messages from Patient Portal on a daily basis.
Complete Patient Registration for medical and dental patients.
Insurance Verification
Collection of co-pays, deductible, and fees.
Preparations for next day’s schedule
Other reasonable duties as assigned
Requirements
SKILLS & ABILITIES
Education:
High School Diploma or GED Certificate required
Computer Skills:
Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
Other Requirements:
Ability to communicate in English, both verbally and in writing.
Ability to communicate in different languages desired.
Excellent customer service skills
Ability to type 40 wpm desired