About the role
Description
Summary
Under the direction of the Accounts Receivable Manager, the Accounts Receivable Specialist is primarily responsible for handling customer service calls from agents and insureds regarding accounts with pleasant, timely responses. The position also updates and maintains insureds’ policies for billing changes and items that affect payments owed on accounts. The position requires the individual to use analytical skills to research problems and effectively communicate the problem and/or solution to internal and/or external customers. Essential Functions
Post daily checks and payments to insured’s accounts
Deposit payments to bank and record deposits
Handle a high volume of customer service phone calls
Research unusual payments or payments received without remittance
File maintenance on insured accounts: update billing plans, record items & adjust for manual changes in all systems
Process insufficient funds and notify agents/insureds
Process refunds and analyze accounts for validity of refund
Perform all other duties as assigned
Compensation
Commensurate with experience Performance-based incentives Benefits Package
401(k) company match up to 6% eligible upon hire Medical, dental & vision, including company paid Life insurance and long-term disability Health care flexible spending accounts Paid time off Parental & family leave; military leave & pay Employee Referral Incentive Career Development & Continuing Education Assistance Physical Conditions/Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee will sit for extensive periods throughout the day. The noise level in the work environment is usually moderate. Requirements
Job Requirements, Knowledge, Skills and Abilities
High school degree or equivalent
1+ years of experience in accounts receivable or equivalent
Computer skills-typing, Excel
Exemplary customer service skills
Ability to maintain confidentiality
Experience in call center environment preferred
Excellent communication skills (verbal and written)
Adept at problem solving
Ability to maintain a high level of accuracy
Knowledge of Property and Casualty Insurance Preferred
Knowledge of accounting (i.e. bank reconciliations, general ledger) Preferred