Lead Dairy Service Technician

Description
Travel:
50 – 75% travel
Territory/Location:
California & surrounding region
Pay Range:
$34.00/hr - $39.00/hr
Founded in 1999,
Specialty Herd Solutions
is a fast-growing leader in the dairy industry, delivering comprehensive animal care through premium products, innovative equipment, and reliable bulk delivery. We are looking for a
customer-focused
professional who takes
ownership
, leads with
integrity
, and collaborates
selflessly
to support our clients' success.
We are seeking a
Lead Dairy Service Technician
to join our team who will serve as the primary technical expert and on-site leader for system installations, maintenance, and troubleshooting. This role is responsible for leading complex installations, diagnosing advanced system issues, and ensuring high-quality execution of field work. The Lead Technician coaches and develops other technicians, drives consistency in field practices, and acts as a key liaison between field teams and other segments of the organization.
Essential Functions & Key Responsibilities
Field Operations & Installation Leadership
Lead installation of footbath, fly spray, and integrated systems at customer sites
Plan and execute complex installs, including plumbing, welding, electrical, and fabrication work
Collaborate with builders, contractors, and dairy operations teams to develop facility layouts and installation plans, including footbaths, chemical rooms, utility systems, and other new construction or expansion projects
Serve as on-site lead, coordinating work, assigning tasks, and ensuring timelines are met
Ensure installations meet quality, safety, and design standards
Modify system designs in the field based on site conditions and customer needs
Advanced Troubleshooting & Technical Expertise
Diagnose and resolve complex mechanical, electrical, and system performance issues
Troubleshoot SmartTank, SmartSight, Unified Controller, and integrated system components
Analyze system performance (flow, pressure, electrical load, chemical usage) and implement improvements
Identify root causes of recurring issues and implement long-term solutions
Provide technical guidance to technicians and escalate issues when needed
Fabrication & System Design
Perform advanced welding and fabrication, including custom builds (headers, downpipes, pods, exit lane modifications)
Design and modify plumbing layouts (including pressure, flow, and system efficiency considerations)
Support or design custom solutions for challenging installs
Ensure structural integrity and durability of installed systems
Safety & Compliance Leadership
Lead job site safety practices, ensuring compliance with PPE, vehicle safety, and regulatory requirements
Conduct job hazard assessments and mitigate site risks proactively
Ensure safe work practices around livestock and agricultural environments
Coach team members on safety expectations and enforce standards
Team Leadership & Development
Train, mentor, and coach Field Service Technicians (I–II)
Provide real-time feedback and hands-on training during installs and service work
Support onboarding of new technicians
Reinforce best practices and standard operating procedures
Promote teamwork, accountability, and continuous improvement
Ability to lead a Planner Call/Meeting – navigate through SF to overview and discus Service Appts, Installs and Prioritize for a region
Systems & Documentation
Ensure accurate and timely completion of work orders, service appointments, and inventory tracking in Salesforce
Utilize SmartTank, SmartSight, and Unified controller data to diagnose issues and monitor system performance
Support process improvements and provide feedback on tools, systems, and field practices
Inventory & Logistics
Oversee truck inventory and job materials for accuracy and readiness
Anticipate material needs for upcoming installs and complex jobs
Work with operations to ensure proper material availability
Requirements
Minimum Qualifications
High school diploma or GED required
Valid driver’s license with acceptable driving record
5+ years of field service, installation, or technical trade experience
Demonstrated expertise in plumbing, welding, electrical, and mechanical systems
Proven ability to lead projects or teams in field environments
Preferred Qualifications
Experience in agricultural or dairy environments
Advanced welding and fabrication experience
Experience with control systems, sensors, and automation
Familiarity with Salesforce or field service management tools
Experience leading installations or field teams
QAL License
Why Join Us?
Impact:
Play a key role in delivering innovative hoof-care and dairy-equipment solutions that directly improve herd health and producer profitability.
Growth:
Grow your career with an industry leader that truly values your expertise.
Rewards:
Enjoy a competitive compensation and benefits package within a supportive, team-oriented culture.
What

We Offer Ready to Make an Impact? Apply today to help dairy producers succeed while advancing your own career with a company that values innovation, collaboration, and growth. We offer a competitive base compensation range. Compensation will be determined by the experience, knowledge, and abilities of the applicant. We also offer a comprehensive benefits package that includes medical, dental, vision and life insurance plans, vacation and sick time, and a generous 401k employer contribution. Who We Are Specialty Herd Solutions was founded after recognizing the challenges dairy farmers faced using bagged copper sulfate for hoof care, leading to the development of an easier-to-use, more effective liquid solution. This innovation became the foundation of the company, followed shortly by the installation of its first automated footbath system. Today, Specialty Herd Solutions supports over 30% of U.S. dairy cows as a leading provider of automated hoof care technology. Driven by a mission to modernize animal care, the company delivers sustainable, customized solutions through strong partnerships—offering straightforward, no-hassle service with a focus on improving outcomes for cattle, farm employees, and dairy operations. EEO Statement Specialty Herd Solutions is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.