About the role
Description
The Field Service Technician is a critical member of our installation team. This is a field-based, customer-facing role that is responsible for installing SpectrumVoIP’s equipment at our customer sites. The Field Service Technician will be provided with a company van and will travel daily to client sites to perform installations, maintenance, and support services. This role requires regular physical activity, including climbing ladders, pulling and routing cabling, and lifting or moving equipment weighing between 10 and 50 pounds. The ideal candidate demonstrates strong customer service skills, professionalism in client-facing environments, and the ability to work independently with minimal supervision.
ESSENTIAL JOB FUNCTIONS
Interact with customers as the front line of the company
Ethernet cabling installation and termination
Installation of VoIP hardware including phones and analog gateways
Installation of paging equipment
Installation or reconfiguration of network routers, firewalls, and peripherals.
Installation of door phone equipment.
Installation of Camera Systems.
Inventory Management Software-Manage inventory of equipment
Providing general product and service training to new customers.
Follow safety guidelines for the area and all company policies and procedures
Maintain cleanliness and maintenance of company vehicle
SKILLS, KNOWLEDGE, AND ABILITIES
Understanding of TCP/IP networking
Understanding of ISP circuits and modems (Cable, DSL, T1, FIOS, etc.)
Structured network cabling experience
Working with analog POTS services on 66 and 110 blocks
Ability to follow detailed installation documentation
Ability to document all of your work and notating outstanding items.
Ability to troubleshoot networked office systems e.g. scanners, printers, DVR's, cameras, etc.
Strong communication skills and must be a team player
Must be organized, self-sufficient and capable of working with little or no supervision
Must be able to understand computer networking and network configurations
BENEFITS AND AMENITIES
Health & welfare benefits (Medical, Dental, Vision) eligible after 30 days
100% Employer paid coverage for Employee Only HSA plan
Additional ancillary benefit plans
Employee Assistance Program
Paid Training / Expansive Learning Management System (LMS)
Paid Holidays
Paid Sick Leave
Paid Parental Leave
Referral Program
Flexible PTO plan
401K options & matching
Requirements
High School diploma or equivalent. Technical training or degree
4+ years’ experience as a field service technician servicing commercial segments
Must have valid driver's license with a clean driving record and no moving violations
Familiarity with Mikrotik and Cisco routing/switching equipment a plus
Working with analog POTS services on 66 and 110 blocks
Must be physically able and comfortable with climbing ladders up to 12ft
Able to distinguish all colors
Related certifications a plus: CCNA, N+, A+, BISCI, etc.
The ability to travel, which may include overnight / weekend travel, is required.
The ability to run CAT5e cable as well as terminate to CAT5e Jack, Patch Panel or crimp a mod end and test and troubleshooting cabling.
Ability to work in outdoor environments and adapt to changing work conditions.
May be required to get a Security License for the installation of camera systems.