About the role
Description
Patient Account Representative
We are seeking a detail-oriented and compassionate Patient Account Representative to join our healthcare team. In this vital role, you will serve as a key point of contact for patients regarding their billing and account inquiries, ensuring a smooth and positive experience while maintaining accurate financial records. If you are organized, customer-focused, and have a strong understanding of healthcare billing processes, we encourage you to apply.
Key Responsibilities
- Manage patient accounts by processing payments, billing, and collections accurately and efficiently
- Respond to patient inquiries regarding billing statements, insurance claims, and payment options
- Verify patient insurance coverage and eligibility to facilitate accurate billing
- Collaborate with insurance companies and healthcare providers to resolve billing issues
- Maintain confidentiality of patient information in compliance with HIPAA regulations
- Reconcile accounts and prepare reports on outstanding balances and payment histories
- Assist with administrative tasks related to patient accounts as needed
Skills and Qualifications
- High school diploma or equivalent; additional education in healthcare administration or related field preferred
- Proven experience in medical billing, patient accounts, or healthcare finance
- Strong knowledge of medical billing software and electronic health records systems
- Excellent communication and interpersonal skills
- Attention to detail and strong organizational abilities
- Ability to handle sensitive information with discretion and professionalism
- Knowledge of insurance processes, coding, and healthcare regulations
Join our dedicated team committed to providing exceptional patient care and financial service. We offer a collaborative work environment, opportunities for professional growth, and comprehensive benefits to support your career development.