About the role
Description
Patient Account Representative
We are seeking a detail-oriented and compassionate Patient Account Representative to join our healthcare team. In this vital role, you will serve as a key point of contact for patients regarding their billing and account inquiries, ensuring a smooth and positive experience while maintaining accurate financial records. If you are organized, customer-focused, and have a strong understanding of healthcare billing processes, we encourage you to apply and become part of our dedicated team committed to providing exceptional patient service.
Key Responsibilities
- Manage patient accounts by processing payments, adjustments, and collections accurately and efficiently
- Respond to patient inquiries regarding billing statements, insurance claims, and payment options
- Verify patient insurance coverage and eligibility to facilitate accurate billing
- Collaborate with insurance companies and healthcare providers to resolve billing issues
- Maintain confidentiality of patient information in compliance with HIPAA and other regulations
- Reconcile accounts and prepare reports related to billing and collections
- Assist in the preparation of billing documentation and ensure timely submission of claims
- Educate patients on their financial responsibilities and available payment plans
Skills and Qualifications
- High school diploma or equivalent; associate’s degree or higher preferred
- Prior experience in medical billing, patient accounts, or healthcare administration is a plus
- Strong knowledge of medical billing software and electronic health records (EHR) systems
- Excellent communication and interpersonal skills
- Attention to detail and strong organizational abilities
- Ability to handle sensitive information with discretion and professionalism
- Knowledge of insurance policies, coding, and billing regulations
- Problem-solving skills and the ability to work independently and as part of a team
Join our organization and be part of a supportive environment that values professional growth, teamwork, and delivering outstanding patient care. We offer competitive benefits and opportunities for advancement in a dynamic healthcare setting.