About the role
Description
Job Purpose
Ensure training processes are in place and followed to achieve a quality product for the customer. Coordinates the Total Training Plan (Process Manuals & Certification Process). Participates in problem solving related to product quality. Support the organizational needs and values required.
Job Duties
-Ensures quality by:
- -Clearly defining and utilizing processes in daily work
- -Understanding SFW team structure, roles and responsibilities
- -Integrating process methodology into daily work; 5S, 6D, Quality at the Source, etc
- -Looking for innovative ways to streamline work processes across the division
- -Able to identify Quality gaps
- -Establishing forums to share best practices
- -Using department and company scorecard and other metrics
- -Measuring own work to plan and reports out at a micro and macro level
- -Coordinate and execute training of associates
- -Develop and provide initial orientation of new or transferred associates, which includes safety Must-Know training
- -Develop and provide Safety Must Knows training
- -Ensure proper training of associates including follow-up
- -Owner (develop, maintain and ensure proper use) of Departmental Process Manual(s)
- -Create and revise work instructions, procedures and forms
- -Perform random and/or regular specification Layered Process Audits and other audits
- -May perform customer on-demand audits, as necessary
- -Work with team leaders to schedule training certification events
- -Conduct & coordinate mini- trainings initiated thru changes to process
- -Conduct RF unit training/maintenance Support Quality at the Source program
- -Develop/manage employee Certification process
- -Know, gather and understand department Quality metrics
- -Maintain department cross-training matrix
- -Perform root cause analysis on remakes and drive improvement
- -Work with engineering to resolve process or product issues
- -Retrain/work with associates to eliminate errors and remakes
- -Participate in department/group management meetings
- -Able to gather, sort, graph and present Quality data for month end
- -Able to initiate and complete the reject process
- -Able to present Quality at the Source meetings for team leaders and/or associates
- -Audit Control Plans Provide miscellaneous support
- -Create presentations for miscellaneous meetings
- -May serve as back-up in production capacity
- -Complete other projects, as necessary
- -Able to work with Vendors on quality issues
- -Help maintain 6S program in department Maintain clean and safe work environment
- -Follow safety policies and procedures
- -Attend regularly-scheduled safety meetings
- -Attend daily huddles and other meetings to ensure smooth flow of communication
- -Work all required overtime
Requirements
Education and Experience
Required
- -High School diploma or equivalent
- -Must be bilingual, English/Spanish (written and spoken)
- -Strong communication skills
- -Must be able to learn all of the jobs in department
- -Must be able to work flexible hours to cover multiple shifts and departments
- -Must have good computer skills
- -Must be able to prioritize and manage time wisely
Preferred
-Minimum of 2 years of experience
-Thorough understanding of Quality at the Source