About the role
Salary: £25,810 a year
Receive,
assist, and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Ensure
an effective and efficient reception service is provided to patients and any
other visitors to the practice. Deal
with all general enquiries, explain procedures and make new and follow-up
appointments. Using
your own judgement and communication skills ensure that patients with no prior
appointment but who need urgent consultation are seen in a logical and non-disruptive
manner. Explain
practice arrangements and formal requirements to new patients and those seeking
temporary cover and ensure procedures are completed. Receive
and make telephone calls as required.
Divert calls and take messages, ensuring accuracy of detail and prompt
appropriate delivery. Enter
requests for home visits, ensuring careful recording of all relevant details
and where necessary refer to Duty Doctor. Handling
orders, processing of repeat/acute prescriptions. Process
new patient registrations and change of address Scanning
of patient related documentation and attaching scanned documents to patients
healthcare records Processing
requests for information i.e., SAR, insurance/solicitors letters and DVLA
forms Clinically
coding data on EMIS Web including summarising and processing GP2GP Support
Data Quality Lead with tasks/searches in relation to QP and IIF ensuring KPI
are met Have
working knowledge of practice telephone system and Doctors mobiles during and
after hours. Ensure
building security have thorough knowledge of doors/windows/alarm. Any
other tasks allocated by Managers.
Ensure
an effective and efficient reception service is provided to patients and any
other visitors to the practice.