About the role
Salary: £40,000 a year
The Customer Services Manager plays a key leadership role in delivering an exceptional patient experience across St Josephs Hospital. Responsible for leading and developing administrative services, this position ensures patients receive a professional, compassionate and efficient service from their first contact through to the completion of their care journey. Working closely with clinical teams, consultants and hospital leaders, the post holder will drive service excellence, continuous improvement and operational efficiency across a range of customer-facing functions. As a visible and supportive leader, you will champion a 5-star customer service culture, develop high-performing teams and help ensure the hospital continues to provide outstanding patient care and service.
Lead and support the hospitals 5-star customer service strategy, ensuring patients receive consistently professional, compassionate and accessible experience. Establish high service standards across administrative teams, proactively resolve patient concerns, address recurring issues through sustainable improvements, and promote a culture of ownership, dignity, privacy, confidentiality and effective communication.