About the role
Description A State Savings Bank Desktop Support Specialist is responsible for providing prompt and efficient service to our team members with a "Yes, I can" approach. A Desktop Support Specialist is expected to be available to work Monday through Saturday. THIS IS AN IN-PERSON POSTION IN TRAVERSE CITY, MI. Requirements /Infrastructure - Systems · Microsoft Active Directory – User Administrator · Core Processing (Horizon, FSI Image Center, check printing, Scanners, etc.) · Secure Exchange – User Administration & End User Support · MS365 – User Administration & End User Support · Kace – Operations · Mitel – User administration, hardware configuration and support /Security · End User Incident Response · NAC - Operations /Desktop Support (Primary) · Tech Support (user issues, phone support, support through email) · Desktop Imaging and replacement · Desktop (Hardware, Operating Systems and Client-Side Software) · Printers/Scanners · Loan Processing Software (LPL, Mortgage Processing, etc.) Other duties as assigned or necessary