About the role
Compensation: $55,000 - $80,000
Job description
* Please note this is not a remote working opportunity
. The successful candidate for this role must be able to work in person in the office at our Webster NY Facility*
The Inside Sales role is responsible for working collaboratively in a team oriented environment to provide the highest level of customer satisfaction, while maintaining speed and accuracy to secure orders. The sales support group provides a positive and fast paced dynamic which aligns to the overall Studco Company culture. We are a growing Global business looking for key team members to take the company to the next level. Studco will provide the successful candidate with the opportunity for both career development and industry exposure.
This position will be supporting our EZ Concept line of products.
Duties & Responsibilities
- Handle inbound / outbound phone activity to assist architects, designers, custom home builders, general contractors, and building material distributors with consultative feedback on their relevant projects
- Provide customers with technical product knowledge and upsell them on our product offerings and end to end custom solutions.
- Qualify all of the details of quotes and orders and guide customers through the buying process
- Perform virtual trainings to architects and builders on our products and services offered
- Support generating quotes and review drawing documents as needed to finalize orders
- Respond to email inquiries and webchats from current and prospective customers
- Support independent sales reps to grow sales and supply them with marketing material and samples as needed
- Understand and maintain confidentiality relating to all business activities, especially relating to manufacturing details and customer/ supplier details.
- Perform other related duties as assigned by the General Manager of Inside Sales and Business Development
Main Activities and Performance standards
Provide training and support to internal team who will require more knowledge of the industry, our sales process, and products we offer
Work as a team with the sales department to do whatever is needed to assist customers or other teammates
Other Required Skills
Bachelor’s Degree in Business or a related field
Minimum of 5 years in a professional selling environment
Professional demeanor, high-energy, fast-paced, focused
Proactive selling skills
Fanatical customer service skills
Effective communication skills
Advanced computer skills
Reasoning Ability
Excellent interpersonal skills
Decision Making skills
- Attention to detail and high level of accuracy
- An ability and desire to work with technical information
Stress Management
Time Management Skills
Preferred Skills
- Door and frame industry experience given additional consideration
- Estimating, architectural, or manufacturing background
- Familiarity with ERP systems, specifically NetSuite
CRM Software experience
All candidates are expected to comply with Studco's People KPI's including the organizations core values:
- Caring for the well-being of all stakeholders
- Act with the utmost integrity and honesty
- Take responsibility and be accountable
- Passion for everything we do
Change construction through innovation
Intensely focus on our customers
Listen, Understand, and act
What we do we excel at
Job Type: Full-time
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Job Type: Full-time
Benefits
401(k)
401(k) matching
Health insurance
Paid time off