About the role
Job Title: Student Worker - Campus Experience Insider
Job Classification: Business Operations, Student
Department: Campus Services
Hiring Manager: Corey Bente
Contact: Up to 10 hours/week
Work Schedule: Up to 10 hours/week
Desired Length of Employment: Fall 2026 & Spring 2027
Pay Rate: $12
Eligibility: Baylor Freshman Students with Dining Plan
Key Components
- Conduct secret-shopper evaluations of Dining and other Campus Services areas.
- Evaluate customer service, cleanliness, food quality, wait times, signage, atmosphere, and overall experience.
- Provide honest, constructive feedback, and recommendations.
- Recognize employees and experiences that provide exceptional service.
- Participate in student surveys, focus groups, advisory meetings, and special projects.
- Help identify opportunities to improve the student experience across Dining, Retail, Mail, Copy/Print, Catering, and other Campus Services areas.
- Complete brief reports and evaluations following assignments.
Job Description
- Current Baylor freshman with a dining plan.
- Positive, curious, and observant.
- Comfortable sharing ideas and providing feedback.
- Strong communication and interpersonal skills.
- Reliable and able to work independently.
- Interested in making the Baylor student experience better.
The Goal
- We don't just want to know what students think. We want to experience Campus Services through their eyes.
- Employer: Baylor University
- Work Address: 700 South University Parks Dr, Waco, TX 76706 / Suite 640