About the role

Join the Sunbelt Pawn Team! We are looking for a motivated and customer-focused Sales/Loan Associate to join our growing team. As a pawnbroker, you'll play a key role in assisting customers with buying, selling, and loaning on a wide range of merchandise -- from electronics and jewelry to tools and musical instruments. This role operates within established guidelines to ensure accurate, compliant, and efficient service at all times.
Key Responsibilities: Greet and assist customers in a courteous and professional manner, building rapport with every guest
Evaluate and appraise merchandise presented for pawn loans or outright purchase
Process pawn loans, extensions, redemptions, and forfeitures in compliance with OCCC regulations
Accurately complete all required documentation, including Form 4473 for firearm transactions
Maintain knowledge of current market values for jewelry, electronics, tools, firearms, and other merchandise
Maintain product displays and merchandise organization on the sales floor
Educate customers on product features and store policies
Process cash transactions and maintain an accurate cash drawer
Adhere to all company policies, loss prevention procedures, and regulatory requirements
Report any compliance concerns, discrepancies, or incidents to management promptly

Retail or customer service experience preferred (pawn or jewelry experience is a plus)
Strong communication and negotiation skills
Basic computer and math skills
Ability to multitask and work in a fast-paced environment
Must be dependable, honest, and a team player
Bilingual (English/Spanish) is a plus
Benefits: Competitive hourly wage + performance bonuses
Dental, health, and vision insurance

Friendly, supportive team environment

Pawn Associate